Service, Scheduling and Warehouse Lead

Company Description

Vertec Scientific Ltd UK has been established in the UK for over four decades, earning a reputation for supplying and supporting a wide range of high-quality health technology products, accessories, and consumables from across the world. The range includes DXA systems, mini c-arms, portable x-ray solutions, ultrasound systems, a 3D digital tomosynthesis product, dosimetry, radiotherapy treatment alignment and immobilisation devices, including thermoplastics. Vertec is actively adding to it's already extensive product portfolio, and it's success is due to its unyielding customer focus and its strategy of only marketing best-in-class products.

Role Description

This is a full-time on-site role located in our head office in Silchester (near Reading) for a Service, Scheduling, and Warehouse Lead, reporting to the Head of Operations. The role involves taking full responsibility for all aspects of service scheduling and providing efficient and effective administrative support for all aspects of Vertec's service and warehouse functions. Responsibilities include managing customer service interactions, coordinating schedules, and handling various aspects of warehouse management such as inventory control and logistics.

Main duties

·      
Service Scheduling

·      Full responsibility for scheduling all activities for the Field Service Engineer (FSE) team

·      Ensure clear, timely, accurate communication with customers and FSEs

·      Ensure all follow-up actions and visits are scheduled and completed

·      Ensure efficient diary and route planning

·      Ensure all spare parts etc are available as required

·      Ensure all preventative maintenance schedules are adhered to

·      
Service Administration

·      Processing Service Reports received from Field Service Engineers and Application Specialists, including booking follow-up visits, ordering required parts, escalation and movement of stock on accounting system

·      Processing Supplier Purchase Orders for service parts and calibration of service instruments

·      
Warehouse

·      Coordination of all goods in and out of the company, to and from suppliers and customers

·      Support the Financial Controller with for the stock control function within the company

·      Responsible for quarterly stock takes, for warehouse and Field Service Engineers

·      Administration of loan goods & customer repairs

·      Recording and supplying packaging weight reports for the WEEE Regulations

·      Responsible for general upkeep and tidiness of the store areas

·      Appropriate disposal of waste

·      Supervision of Warehouse Coordinator

·      
General Administration

·      General administrative duties including answering telephone & email enquiries

·      Health & Safety reporting support to the Head of Operations

Required Experience and Qualifications

· Minimum of 3 years of experience working in a similar role. Must have extensive experience of all aspects of scheduling field service activities, ideally in a medical/hospital environment

· Strong planning and organisational skills

· Ability to work under pressure

· Ability to manage competing priorities and resource constraints

· Ability to work independently, with a strong work ethic

· Ability to work well in a team environment

· Experience of implementation and working with ERP and CRM systems

· Excellent communication skills to interact with team members and customers effectively

· Ability to manage own time and determine priorities

· Strong problem-solving skills