Customer Success Associate

6 days ago

London, Greater London, United Kingdom Oho Group Ltd Full time

Customer Success / Technical Support Associate – ClimateTech StartUp

Location:
Remote-first (Cambridge or London office optional)

Salary:
£30,000–£39,000 DOE + benefits

Powering the Net-Zero Transition:

We're an award-winning ClimateTech startup helping to future-proof the power grid by connecting digital twins across buildings, energy, and transport. Our technology is used by over half of the UK's cities and utilities to streamline spatial energy planning and accelerate the transition to net zero.

We're growing fast and looking for a motivated
Customer Success / Technical Support Associate
who's eager to develop their career in clean tech.

The Role:

You'll be the bridge between our users and our technology — helping customers like local councils, utilities, and energy planners get the most out of our digital energy planning platform.

From onboarding and training to proactive engagement and support, you'll play a key role in customer success and product adoption. This is a hands-on, people-focused role where you'll see the real-world impact of your work every day.

For the right person, there's a clear pathway to
progress into a leadership or commercial role within two years
.

What You'll Do:

  • Deliver onboarding sessions, workshops, and customer training
  • Monitor platform usage to identify opportunities for engagement and growth
  • Support pre-sales and post-sales activity through demos and discovery calls
  • Provide 1st/2nd line technical support via service desk and chat platforms
  • Troubleshoot customer issues and provide best-practice product guidance
  • Maintain internal and external knowledge bases
  • Feed customer insights back into product and development teams

What We're Looking For

Essential

  • Excellent communication and stakeholder management skills
  • Creative problem-solver with a proactive, can-do mindset
  • Strong interest in
    energy, sustainability, or decarbonisation
  • Confident engaging with customers at all levels

Nice to Have

  • Experience in customer success, support, or training roles
  • Familiarity with tools like
    Jira, Confluence, Intercom
    , or similar
  • Exposure to
    BI reporting
    ,
    data tools
    (Excel, Sheets, SQL), or
    Agile environments
  • Understanding of
    web applications
    (front-end or back-end)

Why You'll Love It Here

  • Join one of the UK's most exciting ClimateTech scale-ups
  • Remote-first culture with autonomy and flexibility
  • Clear route to career progression and leadership
  • Be part of a mission that's directly shaping the net-zero future

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