Internal Account Manager

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include:

• 24 days holiday plus Bank holidays, increasing with service and we want you to take them .
• Your birthday off
• Volunteer Day
• Hybrid Working
• Ongoing learning and development
• Health care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…

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DUTIES AND RESPONSIBILITIES​| About the role

We need a strong sales individual with a tenacity to support their customers and provide the very highest standards of customer service. We expect the candidate to be able to forge exceptional relationship with their customers to ensure that Exclusive Networks is their Distributor of choice through competent delivery of Exclusives value add proposition.

The candidate will possess a strong commercial acumen and a proven ability to manage, develop and retain customers accounts through a telephone-based role.  A key focus is on winning net new business through these partners. 

 As the Internal Account Manager you will: 

• • Achieve all financial and performance related KPI's
  • To create new or reactivate customer relationships. Closing - deals and demonstrable capability to influence and impact target achievement, utilising upsell and cross sell techniques.
  • Taking corrective action in the event we are at risk of falling behind target.
  • Ensuring that our customers are getting the best from their relationship with our business to aid us in our organic growth targets and beyond.
  • To create net new vendor /service opportunities with partners.
  • Ensuring we maximise opportunities which come through to us and engender a culture of pro-active sales professionals.
  • Take ownership of issues until fully resolved and ensure customer satisfaction, which includes the assessment and management of customer credit lines.
  • Strong follow up and negotiation skills.
  • Reporting on progress, concerns and successes to include the management of high level business plans and customer white spacing .
  • ​Deliver tangible results through our Focus Days.
  • Manage an accurate pipeline of sales opportunities and forecast accurately.
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​QUALIFICATIONS AND EXPERIENCE

​ The ideal Account Manager :

• • Proven success in a phone-based sales role, demonstrating strong communication skills.
  • Responsive and efficient with a high degree of integrity.
  • Commercially aware.
  • Ability to think on your feet and work proactively on your own initiative.
  • Exceptional attention to detail.
  • Ability to learn quickly.
  • Holds strong relationships both internally and externally.
  • Confident in presenting to customers and internal stakeholders.
  • Tenacity and motivation, with an undisputable level of commitment and passion for achieving targets and exceptional levels of service excellence.
  • Takes responsibility for personal development with a resilience to work to and surpass targets.
  • Knowledge of Microsoft Office (Excel & Word).
  • Ability to problem solve, identifying a client's needs and respond accordingly.

WHO ARE EXCLUSIVE NETWORKS?​| About the company

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-​

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We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Good Luck

If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.