Passenger Assistant

Passenger Assistants

Ref: RNR

Salary: £25,185 p.a. pro rata plus benefits

Hours per week: Variable hours depending on School Route

Fixed term contract – until end July 2027

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for – the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

We are looking for individuals to join our Travel Service as a Passenger Assistant. The team is based within Children's Services, supporting individuals with Special Educational Needs and/or Disabilities (SEND).

Passenger Assistants are responsible for the direct supervision of Children & Young People (CYP) travelling on Special Educational Needs and/or Disabilities (SEND). Ensuring the safety, safeguarding and well-being of the young people during their journey.

For an in-depth insight into the role, please read the Day in the Life of one of our experienced team members.

View My Day in the Life

About you

You will possess the ability to establish a rapport and build relationships with passengers and their parents and carers. Having a patient and calm disposition and being emotionally resilient if faced with a difficulty situation, is key for this role. This role is one of the most important within the Council as you will be the main point of contact between home and school/provision.

Flexibility to cover routes at short notice, dependent on the needs of the service is essential.

You will receive on the job training including basic paediatric first aid; behaviour management and safeguarding training. Dependent upon the allocation of work you may also receive additional specialist training which may include Autism Awareness or specific medical needs training.

As part of our commitment to build a better Swindon we have developed an Independent Travel Hub that aims to promote independence by training our Children and Young People to travel safely and independently across the town. There will be opportunities for you as a Passenger Assistant to support some of this work should you wish to do so and full training will be provided to you.

Experience of working in an educational setting would be desirable but not essential.

From your passion of working with young people, you'll be a key individual in our service and we'll be even better with you.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults. This role will be subject to an Enhanced DBS check.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you.

Please see our Vision and Values page for more details.

Please see our new Swindon Plan

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

For further information about the role, please contact Roger Haworth, Independent Travel Hub Team Leader at

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

We will be interviewing successful candidates throughout the campaign and reserve the right to close early, therefore early applications are encouraged.

If you are experiencing technical issues submitting your application please email

Closing date: 6 January 2026

Interview date: TBC'd