Delivery Assistant

3 days ago

Swindon, United Kingdom Network Rail Full time

Delivery Assistant (Road Fleet) -Swindon Western House

**Location**:
Swindon, GB

**Department Name**:
Wales & Western Region...CM.6

**About Network Rail**:
Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

**Route Businesses** plans, operates and maintains the railway day-to-day. Our business units - ‘routes’ - work closely with our customers and are accountable for improving customer service, safety and performance, as well as providing a value for money railway.
- Customer-driven - We put safety at the heart of everything we do and provide exceptional service
- Accountable - We understand our priorities and use shared knowledge and expertise to make confident decisions
- Challenging - We welcome different points of view and constantly seek better solutions
- Collaborative - We work openly and transparently and are respectful and trusting

**Brief Description**:
As a
- **Delivery Assistant (Road Fleet)**, you will undertake the day-to-day activities to enable the defined road vehicles to be operated in a safe and compliant manner in relation to legislative, manufacturer and NR standards, whilst supporting the drivers in relation to road fleet vehicles.

**About the role (External)**:
In this role you will support the delivery of the required day-to-day operations of Network Rail’s Road Fleet Management activities, arranging the taxing of vehicles and checking driving licences.

**Other Key Accountabilities**
1. Responsible for updating the motor insurance database, processing the notices of prosecution, penalty charges relating to parking and appeals.
2. Responding to queries relating to the Vehicle Telematics System (VTS), and supporting compliance with data protection and process in relation to vehicle location, maintenance and operating centres.
3. Processing any invoices, attending meetings, taking minutes and provide support to the contract management of relevant contracts that support the road fleet team.
4. Supporting the compliance of the HGV Operator’s Licence by resolving queries, processing newspaper advertisements for variation or approval of operating centres and supporting Network Rail’s drivers in achieving their required level of training each year.
5. Establish effective relationships with customers and suppliers.
6. Provide data and reporting as required on both vehicles and drivers.
7. Assist in identification and implementation of quality and efficiency improvement initiatives.

**Essential Criteria**
- Knowledge of road fleet management
- Knowledge of fleet day to day operations
- Excellent numerical and analytical skills
- Knowledge of relevant railway geography
- Able to work under pressure with a continuous focus on delivery
- Good communication skills
- Ability to demonstrate a customer focused approach

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

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