CUPRA / Skoda Service Advisor

2 weeks ago


Bristol BS UB, United Kingdom Mon Motors Full time £25,000 - £35,000 per year

As a Service Advisor, you'll be the key point of contact for customers throughout their vehicle's time on site. You'll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

The Role

  • Acting as the main contact for customers during their service or repair visit.
  • Managing all service walk-in enquiries on behalf of the dealership.
  • Liaising across departments to provide accurate and competitive quotes for required work.
  • Checking in and handing over vehicles, ensuring all details are correctly recorded.
  • Identifying and upselling additional work where appropriate.
  • Ensuring all activities meet Volkswagen's brand and service standards.

To be successful in this role, you'll have:

  • Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
  • Experience in a customer-focused role — ideally within the automotive industry (though this isn't essential).
  • A genuine passion for delivering exceptional customer service.
  • Strong organisational skills and attention to detail.

Mon Motors Benefits

As part of our family-run business, you'll enjoy a supportive and rewarding environment, along with a great package of benefits, including:

  • Competitive salary: Basic £29,206 + up to £5,416 OTE
  • 30 days annual leave (22 days + 8 bank holidays)
  • Extra day off for your birthday
  • Increased annual leave with length of service
  • 24/7 Employee Assistance Programme
  • Contributory pension scheme and life assurance
  • Employee discounts on vehicles, MOTs, parts, and servicing
  • Brand-accredited training and clear career progression opportunities
  • Ongoing support, coaching, and development

Join us at Volkswagen and be part of a team that's committed to excellence, growth, and customer satisfaction — every single day.

Job Types: Full-time, Permanent

Pay: £29,206.00-£34,500.00 per year

Benefits:

  • Company pension

Experience:

  • Customer Service : 3 years (required)
  • Service Advisor : 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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