Engagement Officer

OVERVIEW

The Engagement Officer will play a central role in strengthening our relationships with South Bank BID levy-paying businesses and South Bank Employers' Group (SBEG) member organisations.

This role is about people and partnerships - building connections, listening, and ensuring our stakeholders understand and feel the value of their relationship with us. They will be the friendly, proactive face of the organisation - getting to know the businesses and institutions across South Bank, understanding their needs, promoting our services and opportunities, and helping them engage with our programmes, events, and networks.

Working closely with the Head of Communications, Engagement & Brand, and the Marketing & Communications Manager, they will ensure that businesses and members are well-informed, connected, and represented, feeding insights back into our planning and decision-making to strengthen the effectiveness of our work across SBEG and South Bank BID.

KEY RESPONSIBILITIES

SBEG Member Engagement

• Build and maintain strong relationships with key contacts across all SBEG member organisations, ensuring engagement beyond a single individual and developing a broad understanding of each organisation's priorities.
• Maintain accurate records of SBEG member contacts, ensuring all relevant individuals are included on appropriate databases and communication lists.
• Support the development and delivery of SBEG member events such as business briefings, networking sessions, and dinners - including planning, logistics, guest management, and follow-up communications.
• Engage with members to understand what they value most from their membership, ensuring this insight informs the design and delivery of future activity.
• Capture intelligence and feedback from members, collaborating closely with the Chief Executive and Head of Communications, Engagement and Brand to help shape SBEG's priorities and business planning - ensuring we remain responsive to member needs and aligned with their strategic objectives.

South Bank BID Engagement

• Proactively reach out to levy-paying businesses to build rapport, understand their needs, and encourage engagement with our services, events, and marketing opportunities.
• Monitor and report on engagement metrics quarterly, identifying opportunities to strengthen relationships.
• Lead on welcoming and onboarding new levy payers and new business contacts, introducing them to South Bank BID, explaining the BID model and levy fee, and outlining how they can benefit from and get involved in BID activities.
• Take full ownership of levy payer data across BID Base and Mailchimp, ensuring all contact records are accurate, complete, and regularly updated.
• Maintain clear segmentation and tracking of engagement activity, and report quarterly on data accuracy and usage.
• Plan, organise and manage events for BID levy payers such as the annual BID event, networking sessions, workshops, and business briefings - including guest lists, invites, venue hire, logistics, guest communications, and post-event evaluation.
• Monitor the extent to which businesses are making use of BID services, identify barriers to engagement, and make recommendations for improvement.
• Act as an advocate for levy payers, capturing and feeding back their views, needs and suggestions into BID planning, operations, and strategy.
• Develop and maintain digital information packs, welcome materials and promotional collateral to showcase BID services, events, and marketing opportunities – working in collaboration with other SBEG colleagues to ensure all aspects of our work are covered.

General

• Support the commissioning, delivery and analysis of audience and stakeholder research to generate insight that supports marketing, communications, and service development.
• Ensure all projects and activities are delivered to budget, liaising with relevant budget holders as required.
• Support SBEG colleagues in the planning and delivery of wider SBEG / South Bank BID / Sustains Us events and projects as required.
• Work with the Head of Communications, Engagement & Brand to produce and update corporate materials for SBEG and South Bank BID – such as annual business plans, BID billing leaflets, reports, and other collateral as required.
• Work with SBEG colleagues in delivering PR campaigns and communications, attending networking events, member events, and conferences as required.
• Undertake any other reasonable duties as required.

In addition, you will:

• Comply with SBEG's Health & Safety policies. Comply with SBEG's Equal Opportunities policies. On occasion, work outside of the normal working week, including evenings and weekends. Promote an organisational culture that reflects SBEG's values:

We are Potent. We get things done and we make sure they are done right. We make a difference, and we ensure our work both protects the area we love and moves it forward. We embody a 'can do 'attitude - and deliver on our promises. Judge us on our deeds, not just our words.

We are a Disruptor. We are imaginative, constantly looking for new missions to embrace, fresh areas to explore, seeking out new ways of working. We defy convention and set a trail for others to follow.

We are driven by Partnership. We work as a team - amongst ourselves, with our members, and with all the organisations we collaborate with. We facilitate relationships and build networks of individuals and organisations to drive progress in South Bank.

We are Just. We want everyone to benefit from both our work and the success of South Bank, whether they live here, work here, base their business here, or visit us. And that goes for our colleagues too.

PERSON SPECIFICATION

Essential

• Proven experience in stakeholder engagement, business relations, or membership management.
• Excellent interpersonal skills - confident and professional in building relationships with senior stakeholders and business contacts.
• Strong written and verbal communication skills, with the ability to represent the organisation clearly and persuasively.
• Organised and methodical, with experience managing multiple tasks, projects, and events simultaneously.
• Proactive and self-motivated, with the ability to take ownership of work and operate independently.
• Experience planning and delivering business-facing events from concept to completion.
• Strong administrative and database management skills, with attention to detail and accuracy.
• Experience using CRM systems such as BID Base or Mailchimp.

Desirable

• Experience working within a BID, membership, or business partnership environment.
• Understanding of the local business landscape and challenges facing central London organisations.
• Some understanding of urban development, place management and relevant initiatives, including regeneration, neighbourhood planning and Business Improvement Districts

BENEFITS

• 25 days of annual leave increasing with length of service up to 28 days per year.
• 8% stakeholders' pension contribution.
• Interest free season ticket loan.
• Team building and social events.
• Company Sick Pay.
• Enhanced maternity and paternity leave and pay.
• Flexible working.
• Training & development.

SBEG is an Equal Opportunities Employer and aims to ensure that no job applicant is discriminated against on the grounds of gender, age, marital status, disability, sexual orientation, ethnic origin, race, religion, or belief.

TO APPLY

To formally apply, please email a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position. Generic cover letters and standalone CVs will not be accepted.

Your interview availability: In the body of your application email, please include your interview availability based on the recruitment timetable set out below, specifically if there are times you could not attend if invited. If you have any specific preferences or requests, please do let us know so we can do our best to accommodate them. We will automatically schedule a time if you do not let us know and you are invited for an interview.

We know the importance of creating recruitment processes that are fair, inclusive, and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

If you experience any technical or accessibility difficulties, need help making an application, or have any additional support that needs to be considered as part of the interview and selection process, please let us know.

Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.

Recruitment timetable

Application closing date: 1pm Monday 1 December 2025

Candidates informed of outcome: Friday 5 December 2025

First Interviews (London): Friday 12 December 2025

Second interviews (Microsoft Teams): Week commencing 15 December 2025