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Customer Service Assistant
2 weeks ago
Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we've grown into the world's leading specialist producer of plant-based oils, employing more than 4,000 people all across the globe.
We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it's not just food — we work across industries to make products that are higher quality, healthier and better for the planet.
Everything we do is about Making Better Happen.
AAK St. Leonard's-on-Sea
St Leonards On Sea
Responsibilities
- Monitor order and orders enquiries inboxes
- New orders – below process when new orders are received:
- Liaising closely with planning and warehouse teams regarding orders and deliveries
- Order, delivery, purchasing amendments and communication to relevant customers
- Liaising with Technical, planning and warehouse teams to manage NI/ROI orders and deliveries
- Answering and diverting phone calls, door intercom and informing the appropriate people of any visitors.
- Daily haulier run sheet for dispatch team and daily haulier paperwork via various portals and emails
- Customers order update sheets – recording of any failures or amendments that have been made to orders for specific customers
- Attendance at customer supply meetings as and when required
- Producing various service level reports
- POD matching with invoices for smooth invoicing
- Stand in to host and record multi dept Daily Morning Meeting
- Management and responsibility for moving orders and all related documentation and keeping other relevant internal depts updated.
- Management of orders and bookings within various self-managed stock customer portals
- Uploading invoices to QuickBooks ensuring all checks have been carried out to correct
- Daily checks on delivery discrepancies, successes and failures to ensure correct quantities for invoice
- Weekly cross check with finance and the SAP system, including price checks and due dates
- Consignment stock portal invoicing. Assisting Credit control function – price queries, QB & SAP queries, Quantity discrepancies, monitoring credit control log to help to resolve and queries for the finance team
About You
- Minimum of 3 years' experience within a similar role
- Strong and effective communicator
- A problem solver
- Attention to detail
- Strong interpersonal skills and ability to build relationships with key stake holders
- General IT skills
In return AAK offer
- Free Hot Drinks
- Free Parking Onsite
- 25 Days Holidays Plus Bank Holidays
- Company Pension 3% Employee, 5% Employer
- UK Healthcare Scheme, Including Gym, and Lifestyle Discounts
About AAK
Everything AAK does is about Making Better Happen. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK's offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and a deep knowledge of many products and industries, including Chocolate & Confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and with the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen for more than 150 years.
AAK prohibits discrimination on the basis of race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment and application for employment.
