IT Infrastructure Manager

Role Checklist: 

Location: Nottingham / Hybrid 3 days in 2 out

Salary: £60,000 + benefits

Grade: SLT

Business: MSP 

This brand is well known for its exceptional customer service and its innovative approach to delivering managed IT services into key verticals, this organisation is growing steadily, challenging the bigger MSPs and winning

As Infrastructure Engineering Manager you will be accountable for the internal infrastructure estate, including the IT technology and security strategy, and building out, in partnership with the CTO the wider technical road map. 

You'll coordinate and collaborate with the internal 3rd line support team in the delivery of technical support, and be responsible for system availability, performance, resiliency, and security for a multisite user base of circa 400 users.

In your roles, which is operational and strategic you will identify and propose new technologies and processes aligned to the company strategy and direction, taking opportunities to enhance the proactive management of the estate and provide ideas and consultation to other business teams. 

 

KEY DUTIES & RESPONSIBILITIES:

• Maintain a level of technical competence that remains current and fit for purpose in the role, highlighting any training needs to your line manager where appropriate

• Demonstrate, over time, a knowledge of the organisation, including key users of technology and their needs

• Manage the IT infrastructure estate to include:

  • Wintel server estate

  • Network estate

  • Storage, back up, and disaster recovery solutions

  • Microsoft Azure - iAAS / Storage / Networking

  • Microsoft 365

  • Active Directory

• Meet the business' IT needs by creating and owning a technical road map, and continuous improvement plan, through constant review of the business strategy, systems, and processes

• Closely understand, review and manage the company's IT security strategy and risks, including patch and vulnerability management

• Improve IT costs, performance and end user satisfaction

• Ensure IT systems remain in a secure, compliant, resilient, and hardened state.

• Manage capacity planning and monitoring of the estate

• Manage, and make recommendations for, the IT license estate, including cost saving recommendations

• Maintain and test the IT disaster recovery plan

• Act as technical lead for the business' IT audits

• Collaborate with the 3rd line support team members to diagnose and resolve network/system outages and issues

• Lead and/or contribute to IT transformation and change projects as required

• Ensure documentation is kept up to date to reflect any future changes

• Work with the Change Management team to write, technically assess and implement change requests to ensure minimum impact to the business and our customer's, when undertaking essential work and maintenance

• Ensure infrastructure related ITSM tickets contain all appropriate troubleshooting and resolution information

• Provide analysis and board level updates for IT workstreams, projects, plus significant risks, or issues

• Provide line management to IT team members as the team requires

SKILLS AND QUALITIES

The Infrastructure Manager will demonstrate:

• Extensive knowledge of the latest infrastructure technologies including servers, networking, and cloud-based solutions and hosting

• Demonstrate experience of solution design and implementation including testing and roll back plans

• Experience of creating technical proposals and business cases, to include cost and benefits analysis

• Experience of consulting with clients/IT users, with an emphasis on customer needs and customer service, whilst remaining aligned to the technology and business strategy

• Previous experience of 3rd line infrastructure support

• A strong diagnostic approach, with attention to detail and effective fault-finding techniques.

• Ability to impact and assess IT changes and resolutions

• ITIL awareness

• Ability to write and deliver clear and effective presentations

• Experience of development and mentoring

ESSENTIAL TECHNICAL SKILLS:

The Infrastructure Manager will demonstrate:

• Experience of network switching and routing technologies with a strong knowledge of Meraki networking, SD-WAN and WIFI

• Strong Windows Server and core Microsoft technology knowledge, such as Operating systems, Active Directory, Group Policy Objects and Remote Desktop Services

• Extensive experience of: 

  • Microsoft 365

  • Microsoft Azure iAAS / Storage / Networking and Azure Active Directory

  • VMware and Hyper-V

  • Storage solutions

  • Storage/data replication

  • System and data backups

  • System monitoring solutions

  • Cloud technologies
    
     

Workstreams that you'll get straight in to

1. 
   
2. Acquisition - a new company onboarding
3. Data Centre exit - decommissioning a rach and migrating some services to one of our sites
4. SSO project across key business systems
5. DR solution scoping and implementation
6. Backup solution and data retention
7. Working with our Security advisors to aim to achieve a CE+ accreditation.
8. Review of our VM estate and data for cost-saving opportunities (tiered storage, reserved Azure instances etc)

DESIRABLE TECHNICAL SKILLS - NOT ESSENTIAL

• Jamf MDM

• Non-Windows operating systems such as Linux and centOS

• Web servers and SQL Server

• PowerShell scripting

• Using Automation to drive consistent delivery of repeatable services

• MacOS / iOS support

• Microsoft Teams administration / best practices

• Audio Visual including Microsoft Teams and Zoom room solutions

IDEAL CERTIFICATIONS: 

• MS-100 - Microsoft 365 administrator

• AZ-104 - Azure administrator associate

If you feel this role could offer you the next step in your career and would like to discuss this opportunity further, and before making a formal application please connect with me via Linkedin. Very happy to jump on a call to discuss this role further.