Senior Sales Administrator

7 days ago

London, Greater London, United Kingdom SHAFTEC AUTOMOTIVE COMPONENTS LTD Full time £29,000 per year

Shaftec has been supplying remanufactured and new parts to the motor trade for over 30 years and is now firmly established as the leading transmission, steering and braking supplier to the UK aftermarket.  Not only do we offer customers the largest range of premium products, backed by the highest levels of availability but also exceptional customer service

Reporting to the Sales Support Team Manager but acting as first point of contact for the offsite sales representatives, the Sales Senior Administrators role will be expected to maintain and manage the process of customer order processing and support for the sales teams UK customers, ensuring all sales administration tasks are understood from the sales representatives allowing for them to then continue growing the business from a revenue perspective.

Working with our warehouse operations, you will be responsible for ensuring all returns are correctly booked in, paperwork cleared, and credits raised in a timely manner for customers. This role is expected to deliver optimum customer service to all customers.

Responsibilities

· Liaising with Sales representatives to complete any work requested.

· Producing customer stock plans.

· Maintaining and updating customer's consignment stock.

· Advise customers of any issues regarding deliveries and stock availability.

· Ensuring efficient onboarding of new customers

· Organise transportation of new orders / returns.

· Ensuring credit notes for returned stock and surcharges are raised in a timely manner.

· Liaising with the team to ensure the timely processing of returned items and surcharge rejections

· Develop and maintain effective working relationships with customers, suppliers, and our team.

· Processing of sales orders, sales invoices, back orders, and special orders, ensuring that all product references and prices are correctly entered.

· Maintaining confidentiality on all aspects of company policy and operations when dealing with and speaking to third-party customers and suppliers.

Qualifications & Skills

The ideal candidate will have order processing experience with a high level of customer service, good attention to detail and a very friendly and confident telephone manner, used to working at pace in a very busy environment and can work as part of a lively team as well as using your own initiative.

In addition, the successful candidate will have the ability to work under pressure and make correct decisions. Be a competent user of the following packages Outlook, Word and Excel and finally provide sufficient evidence of building relationships with customers or suppliers.

Annual Salary £29,000 depending on experience.

37 hours a week

Full time

Permanent

Site Based

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