2nd Line Infrastructure Engineer

The Vacancy

Working at the Cumberland, you become part of something special. We're a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We're on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

We have an exciting opportunity for an Infrastructure Engineer to join our Technology team.

As our 2nd Line Infrastructure Engineer, you'll assist the business in providing any IT infrastructure requirements for new and existing services and provide ongoing support and maintenance to ensure the continuation of them.

Whilst most of the work can and will be done remotely. There is an expectation for the successful candidate to travel to site three to four times a month, with a minimum of twice a month for face-to-face meetings, although flexibility is a must. Flexible working hours will be required due to system upgrades which are often performed outside of business working hours.

The Benefits

• Salary - £40,303 p.a. – depending on skills and experience plus on-call allowance.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. We'll work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

Main responsibilities include:

• Understand and be aware of the risk and control environment in your area of the business and adhere to processes, procedures and policies to minimise risks.
• Demonstrate a commitment to a supportive and collaborative culture which promotes strong working relationships across CITO teams and the wider business.
• Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies.
• Support and assist the First Line Engineers.
• Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software.
• Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics.
• Ensuring software is kept up to date and aligned with software patching policy.
• Input into and maintain a standard library of documentation and procedures.
• Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales.
• Management of service desk requests.
• Deal with escalations in a timely manner and joining incident bridges.
• Identify and manage risks.
• Work alongside other technology teams on problems and Incidents collaborating to improve services.
• Work with Service Assurance on PIRs and provide technical assistance and support.
• Assist with project workstreams and BAU tasks where required.
• Out of hours on-call for critical systems is a requirement for this role in-line with the Working Practice Charter.

About You

You'll have 3+ years' experience of working within a Technology Infrastructure Engineer role or similar.

ITiL. v4 Foundation would be highly desirable. A keen interest & understanding of Infrastructure technologies is advantageous. Training and relevant certification would be provided.

Some but not all the following would be an advantage:

Server Virtualisation ¦ Citrix ¦ Networking ¦ Firewalls ¦ Storage ¦ Monitoring ¦ Operating systems including Windows & Linux ¦ Wide area networks ¦ Microsoft ¦ Exchange ¦ Microsoft active directory administration ¦ Backup and disaster recovery ¦ Telephony Systems ¦ Office 365 ¦ Cloud services

Key skills, abilities and behaviours we'd love to see:

Analytical skills ¦ Good communicator ¦ Demonstrate logical thinking ¦ Problem Solver ¦ Detail oriented ¦ Ability to work well under pressure ¦ Good time management ¦ Ability to work on your own and within a team ¦ Motivated ¦ Willing to learn and develop ¦ Self-starter

The Company

We're here to create a banking experience that's kinder to people and planet.

Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

The Benefits

Competitive Salary

We will offer you a competitive basic salary for your role, which is reviewed every year.

Learning & Development

We want you to grow in your role. We'll work together to support your personal and professional development.

Holidays

Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.

Pension Scheme

If you're eligible, we'll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.

Social

We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.