2nd Line IT Technician

5 days ago


Carlisle, Cumbria, United Kingdom Logic Business Systems Ltd Full time

About Us

Logic Business Systems Ltd is a multi-award-winning business technology specialist based in Carlisle, with nearly 40 years of experience in IT services, telecoms, and print solutions. As a leading Managed Service Provider (MSP) and Cyber Security Provider, we deliver high-quality IT and cybersecurity solutions to a diverse client base. Our team is driven by a passion for technology, a commitment to excellence, and a strong focus on customer satisfaction.

The Role

We are looking for a skilled and motivated 2nd Line IT Technician to join our dynamic team. You will play a key role in providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' IT infrastructure.

Key Responsibilities

· Provide 2nd line support for hardware and software issues.

· Troubleshoot and resolve network and server problems.

· Assist with installation, configuration, and maintenance of IT equipment.

· Monitor and maintain systems and networks for optimal performance.

· Support the implementation of IT projects and system upgrades.

· Ensure compliance with company policies and industry best practices.

· Deliver exceptional customer service and technical support, both remotely and on-site.

Requirements

· Proven experience in a 2nd line support role, ideally within an MSP or cybersecurity environment.

· Strong knowledge of Windows operating systems.

· Experience with network troubleshooting and server management.

· Familiarity with cybersecurity principles and practices.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal abilities.

· Ability to work independently and collaboratively.

· Prior experience in IT support or help desk roles is essential.

· Background in customer service is a plus.

Benefits

· Company pension scheme

· Free on-site car parking

· Birthday day off

· Sickness bonus scheme

· Early finish on Fridays

Why Join Us?

Be part of a forward-thinking, award-winning team. Work on exciting projects with cutting-edge technology. Enjoy opportunities for professional development and career progression in a supportive and collaborative work environment.



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