Event Duty Manager

Event Duty Manager
Assembly Rooms

Salary: £29,173 - £33,287 (pro-rata for part-time)
Hours: 0 per week 

Step into a role where you lead events, make confident decisions and play a real part in how our venues run.

We are looking for a capable and confident Duty Manager to help support the Assembly Rooms and Church Hill Theatre varied event and performance programme.

This is an ideal next step for someone who already understands customer service and events, and is ready for more responsibility, more decision making and a wider remit.

You will take the lead during events, support visiting companies and hires, and guide front of house and bar teams so everything runs smoothly. Some shifts you will be part of a larger operational team. Other times you will take full responsibility for the building, making clear decisions and keeping the venue safe, professional and welcoming.

You will need good judgement, strong communication and the ability to think ahead. We want someone who can work in the grey areas, not just the black and white. Someone who can adapt, look at a situation from different angles and bring solutions rather than problems. 

You will also use your commercial awareness to spot opportunities to improve the customer experience and support additional income generation. 

The role offers genuine variety. Comedy, concerts, weddings, conferences, festivals and community productions. 

You will build experience in venue operations, leadership, event delivery, problem solving and working across multiple sites.

Skills we are looking for:

• Strong communication and people skills
• Calm, confident decision making
• Ability to think outside the box
• Comfortable working in grey areas and adapting your approach
• Solution focused mindset
• Ability to work alone when needed and lead teams when required
• Supportive management style
• Problem solving under pressure 
• Commercial awareness and interest in income generation
• Genuine interest in live events and audience experience

If this feels like the right step for you, we would love to hear from you.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Follow us on X at @edincounciljobs

View Event Duty Manager job description 

Qualifications, training & professional membership:

• Personal Licence Holder (Licensing (Scotland) Act 2005 (Desirable)
• First Aid Certificate (Desirable)
• Educated to HND Level or equivalent (Desirable)   

Experience, Knowledge, Skills and Understanding:

• Significant experience of front of house operations in a busy, high profile visitor destination environment, including staff rotas and supervision, with experience of managing sales and cash handling
• Experience of working with sponsors, event organisers, business to business customers and large scale public events
• Understanding of customer care standards and designing services around different audience and customer segment types which provide definable levels of customer engagement  (Desirable)
• Experience of delivering a service concurrently across more than one operational location  (Desirable)    
• Experience of managing large teams of casual and permanent staff, undertaking training and personal development plans, motivating staff to deliver high standards of customer care and designing effective rota systems
• Experience of managing members of the public, solving customer issues without calling on senior managers, and dealing with customers who may be under the influence of alcohol
• Experience of designing and implementing plans that deliver to high service standards 
• Ability to deliver events successfully through bringing together information from a variety of sources and translating them into a coherent event plan
• Knowledge of legal, health and safety, and licensing requirements as they relate to delivering a successful front of house operation.
• Experience of working in a public sector environment to deliver a range of customer services, with understanding of relevant procurement policies, as well as the integrity required to be a trusted public sector partner to others. (Desirable)    
• Ability to lead teams as well as work effectively within one
• Ability to maintain positive relationships across multiple service areas
• Ability to contribute to management team planning    
• Ability run appropriate administrative systems to ensure accurate reporting and management of service
• Ability to administrate own area of work without additional support