Client Delivery Associate

End Date

Sunday 09 November 2025

Salary Range

£28,073 - £29,550

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.

Job Description

• JOB TITLE: Client Delivery Associate

• SALARY: £28,073

• LOCATION(S): Villiers House, Douglas. Isle of Man

• HOURS: 35 Hours

• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As a Client Delivery Associate, you'll provide exceptional service to both our new and existing customers looking to open an account with Lloyds Bank International. You'll be responsible for managing client cases and ensuring compliance with regulatory standards through Know Your Customer (KYC) and ongoing due diligence (ODD) processes. This role demands a proactive approach to client service and meticulous attention to detail. O ur proactive approach will establish customer needs, whilst striving to process applications and answer queries at first touch.

Why Lloyds banking Group

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

What you'll need

• You'll need to be organised and manage your time effectively to ensure a balanced approach, supporting delivery of business area objectives.
• You need to be honest, conscientious, and genuine, caring about helping customers.
• You'll be enthusiastic with the desire to deliver great service and be a teammate that can work closely with colleagues.
• An ability to quickly build relationships; to understand and meet your customer's needs through our diverse range of services.

And any experience of these would be really useful.

• Banking or business experience where you've dealt with customers previously.
• Customer Service & Quality are key.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from

under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
  A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.