Senior Client Advisor

2 days ago

London, Greater London, United Kingdom Valentino Full time

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities
:

Brand Experience:

  • Master the Client Journey to create strong long term client relationships.
  • Clientele and proactive engagement with existing and potential
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Aware of CRM targets and actively engages in all actions to reach them
  • Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
  • Consistently captures client data and takes notes of all qualitative information
  • Knows their portfolio of customers, and the VIPs and VICs they handle
  • Consistently works to achieve given sales, KPIs and CRM targets

Styling:

  • Strive to discover your clients and their every need, and to guide them across all categories of the brand.
  • Familiar with current fashion and in season trends to curate looks
  • Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
  • Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
  • Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

  • Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
  • Ensure product maintenance, replenishment on the floor
  • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
  • Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
  • Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements
:

  • Exceptional clientele, customer relationship building skills
  • Demonstrate strong verbal and written communication skills
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
  • Second Languages a plus
  • Action oriented; drive for results
  • Problem-solver
  • Must be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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