Senior Client Advisor

*JOB DESCRIPTION*
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Tiffany Senior Client Advisors, we are dedicated to welcome all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Consistently deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to consistently exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
• Act as a role model, providing guidance to Client Advisors to collectively exceed objectives
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
• Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new ways of doing business

Your Profile

• Minimum 3-5 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Passion for luxury retail environments; jewelry / watch expertise is a plus
• Collaborative team player with strong interpersonal and communication skills
• Thoughtful and service-oriented with knowledge of luxury etiquette
• Experienced in deploying sales strategies and clienteling initiatives
• Digitally-savvy and at ease with omnichannel tools
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

*Preferred*

• Proficiency in multiple languages
• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

*QUALIFICATIONS
Required Qualifications*

• Must currently hold authorisation to work in the United Kingdom
• 3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after sales and administration
• Proven track record in achieving sales results and cultivating client relationships
• Strong analytical skills
• Passion for the Brand
• Organized, detail oriented and have a professional attitude plus interpersonal skills
• Flexibility to perform different tasks based on day-to-day business needs and providing a commercial mindset
• Responsibility and ownership

*Preferred*

• Previous jewellery retail experience preferred
• Previous Gemological Institute of America (GIA) or equivalent Graduate Gemologist degree course work
• Proficiency in other languages