Sales Order Processing and Customer Service Administrator

Join Fit Out UK: Embark on a rewarding journey with Fit Out UK, where your skills, ideas, and passion are valued. Come help us build exceptional spaces and create memorable experiences.

Who are we?

At Fit Out UK, we're not just transforming spaces; we're shaping experiences. With a passion for excellence and an unwavering commitment to quality, we are a premier provider of bespoke interior fitouts across the United Kingdom.

Who We Are: We're more than just a construction company; we're innovators, designers, and creators of exceptional spaces. From commercial offices to retail environments, hospitality venues to residential properties, our diverse portfolio reflects our dedication to craftsmanship, innovation, and client satisfaction.

Our Mission: Driven by a desire to exceed expectations, we blend creativity with expertise to deliver tailored solutions that resonate with our clients' visions. Our collaborative approach ensures that every project is not just built, but crafted, with meticulous attention to detail and a relentless pursuit of perfection.

Role Overview:

The Sales Order Processing and Customer Service Administrator is responsible for accurately entering and managing customer orders, providing timely responses to queries, and ensuring a smooth order-to-delivery process. This role is customer-facing and forms the foundation of the department's service delivery.

Roles and responsibilities include but are not limited to:

Sales Order Processing

• Accurately enter and process customer orders into company systems.
• Verify product availability and delivery schedules.
• Ensure orders comply with company standards and customer requirements.
• Liaise with warehouse, logistics, and finance teams to support order completion.

Customer Service

• Act as the first point of contact for customers via phone, email, or system queries.
• Respond to customer enquiries promptly and professionally.
• Log, track, and resolve issues in line with SLAs.
• Escalate unresolved or complex queries to the Supervisor.

Administration & Reporting

• Maintain accurate and up-to-date customer records.
• Generate routine reports on order status and customer queries.
• Support the Supervisor and Manager with data collation for performance metrics.

Team Contribution

• Work collaboratively with colleagues to meet departmental goals.
• Contribute ideas for improving customer satisfaction and order accuracy.
• Uphold a customer-first attitude in all interactions.
• In the absence of the Supervisor, the ability to cover and support where required.

Skills:

• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and data entry systems.
• Customer-focused mindset with problem-solving ability.

Working pattern: 5 days out of 7, 8am-5pm

Ready to shape the future of interior fit-outs? Apply now and be part of our exciting team at Fit Out UK

Fit Out UK, are an equal opportunities employer, our policy is that no current or prospective employee, or third party, will receive less favourable treatment on the grounds of their race (including nationality, ethnicity or national origin), religion or belief, sex, marital status or civil partnership, gender reassignment, sexual orientation, pregnancy and maternity, age or disability. We recognise the nine protected characteristics of the Equality Act 2010 and are committed to applying the provisions of the Act in full, in all areas of our business.

Should you require any further information or support please contact us directly.

Job Type: Full-time

Pay: £26,000.00 per year

Benefits:

• On-site parking

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person