Customer Service Advisor

2 days ago

Coventry CV TE, United Kingdom ATM Group Full time

About Us

ATM Group is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, and Stockport and can offer strong development opportunities/career paths for the right individuals looking to join us.

About the Role

Due to significant growth, we are looking to recruit several outstanding individuals to join our existing staff who make and receive calls in our Coventry office. You will be office-based, and we'll provide you with full training to ensure you've got all the tools for success. We are offering a competitive basic salary, and an amazing team culture in a fresh and thriving environment.

After completing our comprehensive training programme, you will be able to:

  • Build rapport with your customers on the phone.
  • Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
  • Engage customers in genuine, enjoyable conversations to understand their needs.
  • Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
  • Update databases with customer details

About You

This position is open to all Whether you're experienced, looking for a new venture or you're looking to kick start your career, we will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.

If the below sounds like you, hit the apply button today to begin your journey with ATM Group

  • Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.
  • Confident in speaking to a variety of people on the telephone, with the ability to build rapport
  • Result orientated and have a determined attitude to achieve your KPIs
  • Possess excellent interpersonal and communication skills to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
  • Committed and resilient
  • The ability to work as part of a team supporting colleagues where necessary.
  • Commitment to excellence
  • IT literate

The role is based at our offices in Coventry and our operating hours are Monday to Friday 9am to 6:30pm, With a possibility to do occasional Saturdays.

Start date of Monday 17th of November 2025

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: £25,875.00 per year

Benefits:

  • Company pension
  • Referral programme

Ability to commute/relocate:

  • Coventry CV1 2TE: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer Service : 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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