Service Manager

Hours:

Full-time position, 37.5 hours per week (including evenings and weekends)

About us:

BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.

Our team plays a crucial role in engaging with people who may not access traditional services, offering immediate support and practical solutions to improve their well-being. Our team, many with lived experience, offers non-judgmental support, outreach, and education to help people on their journey to recovery. 

We are a Peer-led organisation, so we value lived experience. We encourage you to apply if you have any experienced drug misuse, or homelessness in the past.

Main Purpose of the Role:

To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey across the Borough of Haringey. This role will require dynamic, hands-on management of BUBIC's team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.

You will represent BUBIC's values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.

Key Responsibilities

• Provide strong, responsive leadership and day-to-day management of a diverse team.
• Represent BUBIC at external meetings, events, and forums to promote our ethos and strengthen partnerships.
• Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
• Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
• Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service.
• Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
• Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
• Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
• Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
• Create and maintain referral pathways, particularly for individuals unfamiliar with formal drug services.
• Inspire and coordinate volunteer engagement, ensuring their efforts align with BUBIC's objectives and values.
• Develop and manage a weekly timetable of service delivery, outreach, group work, and community events.
• Facilitate monthly themed sessions for service users, families, and community members, shaped by local need.
• Foster clear internal communication and lead regular team meetings to share updates, safeguarding concerns, and key trends.
• Deliver community-based presentations on substance misuse, emotional wellbeing, and public health themes.
• Plan and deliver outreach across Haringey informed by local intelligence and service-user needs.
• Coordinate events and co-produced projects within budget and to a high standard.
• Maintain a strong understanding of the substance misuse field, including professional developments and emerging practices.

Person Specification

Education and Training:

• NVQ Level 3 (or equivalent) in Health & Social Care.
• Demonstrable knowledge of drug use and its impact on individuals and communities.
• Familiarity with SMART Recovery, 12-Step Philosophy, harm reduction, and peer-led support.

Experience:

• 5+ years' experience in substance misuse or related services.
• At least 2 years' experience managing teams in a community or substance misuse setting.
• Demonstrated success in supervising and developing staff to meet high standards.

Skills and Abilities:

• Strong knowledge of safeguarding adults and managing complex needs.
• Proven ability to form partnerships with agencies supporting excluded or marginalised groups.
• Excellent report writing, care planning, and case noting skills.
• Competence in psychosocial interventions, group facilitation, and key working.
• Ability to maintain boundaries, work non-judgmentally, and resolve team conflicts.
• IT proficiency in Word, Excel, PowerPoint; able to manage data for reports and monitoring.
• Experience planning outreach or community events to promote services.

Personal Attributes:

• Calm, logical, and assertive under pressure.
• Organised with strong time management and initiative.
• Passionate, empathetic, and knowledgeable about local communities.

Bubic Values

We seek candidates who demonstrate empathy, confidence, accountability, and commitment. At BUBIC, we value self-awareness, compassion, and an ability to act as a positive role model in challenging circumstances.