Reservations Agents, Group Bookings

3 days ago

London, Greater London, United Kingdom edyn Full time £22,000 - £42,000 per year

Job Description
Reports to:
Senior Reservations Executive - Group Bookings

Location:
Based at our London offices 5 days per week

Contract:
Full-time

About Edyn
At edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands - including Locke, Cove and SACO - we offer more than just a place to stay.

We believe in soulful hospitality: spaces where guests can live, work and explore in ways that make them feel at home.

Our people are curious, brave and human - and we look for colleagues who share our passion for making travel a richer, more meaningful experience.

Why this role exists
Groups are an important part of edyn's business, bringing communities, teams and events together across our properties.

As
Reservations Executive - Group Bookings
, you'll manage the day-to-day fulfilment of group bookings once contracts are signed. You'll ensure all allocations, rooming lists and amendments are processed accurately and on time, delivering an efficient and reliable service for organisers and Sales partners.

What You'll Be Doing
Managing group fulfilment

  • Handle confirmed group bookings, ensuring rooming lists, allocations and changes are processed correctly within agreed timelines.
  • Maintain accurate records in the reservations and CRM systems for all group activity.
  • Support with extensions, reductions and other modifications, applying agreed policies consistently.

Supporting organisers and Sales

  • Act as the first point of contact for organisers on operational booking queries, providing timely and accurate responses.
  • Liaise with Sales and Operations teams to confirm details, resolve issues and ensure organisers receive up-to-date information.
  • Escalate complex or sensitive cases to the Senior Reservations Executive as appropriate.

Maintaining service quality

  • Monitor email and task queues to ensure SLAs are met.
  • Provide clear and professional written communication to internal and external partners.
  • Identify common issues or delays and flag them to the Senior Executive for review.

Collaborating across teams

  • Work with Revenue, Sales and Operations to ensure room allocations and rates are correct and up to date.
  • Share organiser feedback and booking insights that can improve the group booking journey.

How Success Will Be Measured

  • Accuracy and timeliness of group booking fulfilment.
  • SLA compliance for group queries and amendments.
  • Guest and organiser satisfaction with the booking process.
  • Quality of collaboration with Sales, Revenue and Operations.
  • Contribution to smooth handovers and reduced escalations.

What You'll Bring

  • Experience in hospitality, reservations or group bookings.
  • Understanding of group allocations, rooming lists and booking systems.
  • Strong attention to detail and ability to manage multiple deadlines.
  • Excellent communication and organisational skills.
  • A proactive and collaborative working style.
  • Calm and professional approach when resolving issues.

Who You Are

  • Guest-focused, with a genuine desire to deliver excellent service.
  • Organised, methodical and accurate in all tasks.
  • Calm under pressure and solution-oriented when challenges arise.
  • Curious about improving processes and open to feedback.
  • A supportive team player who takes pride in getting the details right.

At edyn, we're reimagining hospitality with a bold, soulful and human approach. If you're energised by creating seamless experiences for group organisers and enjoy working with detail, pace and precision, we'd love to hear from you.

  • Senior Reservations Exec, Group Bookings

    2 weeks ago

    London, Greater London, United Kingdom edyn Group Full time £24,000 per year

    LocationLondon, Greater London, United KingdomSalary£1.00 to £2.00 Per AnnumApply beforeThursday, November 13, 2025ApplyAre you interested in this role?Senior Reservations Executive – Group BookingsTeam: ReservationsReports to: Manager, Group BookingsLocation & Hours: Based at our London offices 5 days per week.Contract: Full-timeAbout edynAt edyn, we...

  • Senior Reservations Exec, Group Bookings

    2 weeks ago

    London, Greater London, United Kingdom edyn Full time £40,000 - £80,000 per year

    Senior Reservations Executive - Group BookingsTeam: ReservationsReports to: Manager, Group BookingsLocation & Hours: Based at our London offices 5 days per week.Contract: Full-timeAbout EdynAt edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands - Locke, Cove...

  • Reservations Agent

    1 week ago

    West End of London, Greater London, United Kingdom The Langham, London Full time £25,000 - £35,000 per year

    Job Description We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.The key activities connected with the role of the Reservations Agent are as follows:answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom 2facd844-79e6-4628-a4c3-de3925666c04 Full time £25,345 - £35,305 per year

    Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.As ourReservations Agent, you will assist guests in making their dining...

  • Reservations Agent

    4 days ago

    London, Greater London, United Kingdom The Zetter Full time £25,000 - £35,000 per year

    Company DescriptionThe Zetter Group is known for creating award-winning hotels, restaurants, and bars with unique personalities, style, and charm. Our venues include The Zetter Clerkenwell, The Zetter Marylebone, and Marrable's Hotel, with the much-anticipated Zetter Bloomsbury opening in 2026. Recognised for revolutionising the boutique hotel concept, our...

  • Senior Reservations Exec, Existing Bookings

    2 weeks ago

    London, Greater London, United Kingdom edyn Group Full time £20,000 - £40,000 per year

    LocationLondon, Greater London, United KingdomSalary£1.00 to £2.00 Per AnnumApply beforeThursday, November 13, 2025ApplyAre you interested in this role?Senior Reservations Executive – Existing BookingsTeam: ReservationsReports to: Manager, Existing BookingsLocation & Hours: Based at our London offices 5 days per week.Contract: Full-timeAbout edynAt edyn,...

  • Reservation Agent

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time £25,000 - £35,000 per year

    Montcalm CollectionAt Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.Our collection spans some of London's most...

  • Manager, Group Bookings

    1 week ago

    London, Greater London, United Kingdom edyn Group Full time £30,000 - £60,000 per year

    LocationLondon, Greater London, United KingdomSalaryApply beforeMonday, December 8, 2025ApplyAre you interested in this role?Reports to: Head of ReservationsLocation: Based at our London offices 5 days per week.Contract: Full-timeAbout edynAt edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom IHG Hotels & Resorts Full time £25,000 - £40,000 per year

    As Reservation Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.Sustainability, Wellness and Out of the Ordinary...

  • Reservations Agent

    2 weeks ago

    London, Greater London, United Kingdom The Chancery Rosewood Full time £30,000 - £50,000 per year

    Now open on Grosvenor Square, The Chancery Rosewood is redefining modern luxury in Mayfair. Set within the iconic former U.S. Embassy and reimagined by Sir David Chipperfield with interiors by Joseph Dirand, the hotel features 144 exquisite suites and a collection of dining, wellness, and social spaces designed to inspire connection and expression.As...