Bar Supervisor

We have a fantastic opportunity for a committed & hardworking individual, looking for a new chapter in their career, to come and join our team at The Idle Rocks & St Mawes Hotel in St Mawes, South Cornwall. LIVE IN AVAILABLE

DEEP KNOWLEDGE OF MIXOLOGY IS REQUIRED.

ABOUT OUR HOTELS

The Idle Rocks & St Mawes Hotel are located on the Roseland Peninsula in the heart of St Mawes, an idyllic spot voted as the best seaside town in the UK. Anchoring St Mawes reputation as a desirable Cornish location, these boutique hotels are considered the region's top luxury British retreats.

The Idle Rocks, the 19-bedroom Relais & Châteaux hotel encapsulates a blend of traditional coastal culture and contemporary design. Complete with an award-winning restaurant led by Executive Head Chef Guy Owen, a relaxing treatment room and unprecedented views across the water. Its location, accompanied by hospitality that is genuine and engaging, radiates a calming environment providing the perfect all-around escape for couples, solo travellers, and families alike. Winner of 'Best Hotel of the Year' & 'Best Restaurant of the Year' in both awards, Cornwall Tourism Awards 2022 and the South West Tourism Awards 2022.

St Mawes Hotel offers 7-individually designed bedrooms; classic luxury meets seaside chic. Lively and informal, yet without compromising on taste and style, the Upper Deck Restaurant is a convivial experience, enjoying the best locally sourced ingredients. The Lower Deck bar offers a wide range of Cornish gins & real ales and there a weekly Live Music nights showcasing some of the best South Wests up & coming talent too. The adjoining 30-seat private dining Courtyard Room is perfect for a private party, a wedding reception or a special place to dine with family or friend, whilst our state-of-the-art luxury Hidden Cinema offers audiences a unique cinema going experience, with special screenings throughout the year.

COMPANY BENEFITS

• FREE FERRY travel if commuting from Falmouth
• MONTHLY TIPS
• Generous Staff Discounts
• Relais & Châteaux UK & Worldwide property discounts
• Friends and family rates
• Meals and drinks whilst on duty
• Free parking
• LIVE-IN AVAILABLE (Accommodation near to the hotel with parking)
• Training & Career progression plans
• Sailing lessons during the summer months
• Use of The Hidden Cinema
• Flexible shift patterns
• Enrolment in Hospitality Action Employee Assist program, offering support and advice for a range of topics 24/7
• Company Pension Plan (Nest)
• Life insurance

Objective

• To support your line manager to drive in revenue and equally to control costs within the F&B department to ensure an effective and profitable operation.
• To work alongside the Front of House Manager to oversee and develop the service offering whilst ensuring standards are implemented and followed.
• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our guests, with the key aim of retaining and attracting customers.

Responsibilities

People

• To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.
• To work alongside the Executive Chef & Restaurant Manager to develop a strong relationship with all suppliers and continuously search for the most competitive prices.
• Ability to build positive relationships with the team and have an excellent talent to interact with people in a positive and courteous manner.
• To develop strong working relationships with all team in order to execute the required levels of service and to maximise beverage sales opportunities and generate business for the future.
• Assist the Front of House Manager with the training and development of team members.
• Deliver the highest standards of service to our guests consistently, in line with the SOP's and brand philosophies.
• Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times.
• Support your colleagues but ensuring completion of individual and group tasks to the correct and highest standards.
• Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area particularly within the local community.

Guest Service, Operation and Product

• Ensure your own and the teams' compliance with the SOP's at all times, which will ensure the correct standards are being met for our guests.
• Presence behind the bar at all times during service.
• Compliance with the drink standards.
• Taking responsibility for the bar set up; cleanliness, presentation of cellar, chiller room, fridges and back of house areas.
• Ensuring the bar is clean at all times and the opening and close down procedures are followed.
• Working alongside the FOH Manager to ensure correct cellar management, stock control and ullage management.
• Ensure weekly stock takes are being done and the monthly stock take is being done alongside the stock taker.
• Ensure all orders are in line with the needs of the business and beverage GP.
• Work to the checklists providing in your department, understanding and supporting their importance to the structure of the operation.
• Ensure you are confident with your product knowledge, be interested, ask questions, be enthusiastic to learn more. This includes not only the menus and drinks lists but the hotel bedrooms, the local area and all other related subjects to the business.
• Be a team player – understand your colleagues role and tasks and how your action influence the rest of the operation.
• Adhere to the uniform standards at all times including high levels of personal hygiene.

About you

• A relaxed willingness to respond to challenges with a "can do" attitude.
• A commitment to achieving the best possible solutions.
• Creative problem solver, and sees 'problems' as 'opportunities'
• Flexible approach – understanding that the hotel environment requires flexibility in terms of the role, always being guest focused and being willing to conduct tasks out with the F&B department should there be a business need to do so.

Special aptitudes

• Infectious personality, warm and welcoming by nature.
• Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
• Dedicated and committed to their current role, as well as their own development and progression within the hospitality business.
• Excellent organisational skills.
• Strong team player – essential.
• Flexible approach to working hours.
• Smart appearance and professional manner.
• Must work well under pressure with ability to prioritise.
• Able to work on own initiative.
• Good sense of humour – essential.

The hotel will depend on a Bar Supervisor who is 100% committed to the success of the whole hotel, not just F&B.

Qualifications

Hospitality related qualifications are desirable, however not compulsory should your experiences prevail.

Contract

• Job Types: Full-time, Permanent.
• Salary: Attractive package
• Holidays: 28 days per year.
• Schedule: Day shift, Monday to Friday, and weekend availability.

More information:

• The Idle Rocks Hotel:
• St Mawes Hotel:
• Relais & Châteaux:

What are you waiting for? Join us and start a new path to success

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Life insurance
• On-site parking

Work Location: In person