Technical Trainer

Job title: Technical Trainer

Location: Stevenage & Leicester

Reports to: Head of L&D

At Europe Snacks Ltd, we aim to be a great place to work, we do this by ensuring our values of Entrepreneurship, Excellence and Care are at the heart of everything we do.

The Technical Trainer will design, develop and deliver technical training programmes that meet the needs of the Europe Snacks and its employees while ensuring compliance with customer, legal, and audit requirements. This includes managing and maintaining the Learning Management System (Papaya), supporting audit readiness, and embedding a strong food safety and compliance culture across the Stevenage and Leicester sites.

Main Duties and Responsibilities

Training Delivery & Development

• Deliver technical training in Food Safety Levels 1, 2 & 3, HACCP Level 2, GMP & Foreign Body Control, Allergen Awareness, Average Weight, GMP & Food Defense
• Work with the Head of L&D and Technical team to design, review & update training material

Training Coordination & Systems

• Maintain and monitor training plans using the Papaya Learning Management System.
• Manage training requests and external course bookings.
• Ensure all training activity is documented, tracked, and reportable for audits.

Training Needs Analysis & Reporting

• Conduct training needs analysis with managers and SMEs.
• Plan training in line with operational needs.
• Create and distribute monthly reports on training activity.

Trainer Oversight & Evaluation

• Evaluate training effectiveness through feedback and performance data.
• Support onboarding across both sites.
• Assess, coach and audit trained trainers.

Audit & Compliance Support

• Support preparation for internal and third-party audits.
• Implement action plans post-audit.

KPIs & Performance Measures

• % compliance in food safety training by site/team
• Audit readiness and training documentation accuracy & reduction in training-related non-conformances
• Trainer performance evaluations and feedback scores
• Completion rates of SOP training by department

Personal Qualities

• You will be totally committed to delivering excellent customer experience – you will embody and champion our values every day in the way you deal with customers and colleagues.
• Work with gravitas, courage, maturity and be calm under pressure, building credibility and respect with internal and external stakeholders. With strong interpersonal skills that enables you to give timely feedback in a frank, positive way.
• Able to work collaboratively with all parts of the business, knowing when to support, when to push back and when to hold the line.
• Demonstrate a strong commitment to the principles of equality, diversity and inclusion.
• You will have the ability to inspire colleagues in a positive way through support and encouragement while also tackling any performance issues early and decisively to avoid problems from developing further.
• You'll be a credible self-starter with drive and motivation and will seek out your internal and external customers, to understand fully your customers' needs, identifying and working to remove pain points, and always doing what you say you will.
• A champion and role model for anticipating, shaping and enabling change you will be flexible, adaptable and resilient. Qualifications and Skills

Qualifications

Essential:

• Level 4 Food Safety
• HACCP Certified (minimum Level 2) and a Recognised Training Certification (L3 Award in Education & Training (formerly PTLLS)

Experience

• Experience in food manufacturing or a similar regulated environment
• Delivery of food safety and compliance training
• Use of a Learning or Training Management System (e.g., Papaya)
• Creating and reporting on training compliance metrics

Skills

• Excellent presentation and facilitation skills
• Strong interpersonal and influencing skills
• Advanced organisation, planning and time management
• High level of accuracy and attention to detail
• Ability to create and deliver content for diverse audiences
• Intermediate to advanced MS Office (Excel, PowerPoint, Outlook, Word)

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Referral programme

Work Location: In person