Service Advisor

7 days ago

Sidcup, Greater London, United Kingdom Porsche Retail Group Full time £28,000 - £34,000 per year

Role

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships. 

Responsibilities:

  • Deliver exceptional customer experience aligned with Porsche Service Process.
  • Communicate technical info effectively for upselling and meet departmental targets.
  • Manage workshop repairs and provide regular customer updates.
  • Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines.
  • Assist showroom customers with bookings and accessory sales; manage overflow bookings.
  • Confirm booking details with customers before appointments.
  • Manage customer vehicles and key allocation on site.
  • Prepare service invoices with technical explanations per manufacturer standards.
  • Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager.
  • Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations.

Minimum Attributes:

  • Full UK Drivers Licence
  • Dealership experience with an understanding of automotive systems and repair processes
  • Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
  • Strong focus on meeting customer needs and ensuring satisfaction.
  • Worked in a fast-paced environment

Desirable Attributes:

  • Ability to clearly convey information to customers and team members.
  • Confidence to upsell services and products when appropriate
  • Able to Contribute fully within the team, ensuring the right environment is maintained

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.  

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer

  • Annual salary up to £34,000 plus
  • Bonus scheme up to 35% of basic salary
  • 33 days holiday, with extra days for long service
  • Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
  • Option of a VW Group Vehicle at a preferential leasing rate
  • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
  • Life Assurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing
  • Dedicated mental health champions
  • Employee representative body - your voice at work

Centre:
Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

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