Field Based Quality Development Consultant

Field based Quality Development Consultant 12month FTC

• Be a key member of the NFU Mutual Northeast Regional team
• Lead the compliance strategy and implementation of standards
• Regional field-based role covering Derbyshire and Nottinghamshire, monthly travel to York required (12-month fixed-term contract)

About the role:

We're seeking a Quality Development Consultant to join us on a 12-month Secondment to cover maternity leave.

When joining our Governance and Controls team, you'll influence and monitor the performance of Agents of NFU Mutual across Derbyshire and Nottinghamshire to ensure sales of NFUM products and services meet the required quality and regulatory standards.

You'll be promoting best practices to provide excellent service to our customers and minimise breaches and complaints. You'll be an integral part of a dynamic regional sales team, whilst also working independently and one-to-one with our partners in the NFU Mutual Agency network.

You'll be involved in a range of activities including:

• Support and oversee new Agents to ensure initial training, monitoring and sales support is provided
• The monitoring, assessing and coaching of existing agents in order to achieve the required standards of competence
• Analyse, proactively identify, report and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and NFUMs reputation is protected
• Complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identify setting agreed actions for these to meet compliance requirements

This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development and Head Office colleagues. You'll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you'll go through a thorough training programme with our Head Office Training and Competence team to ensure that you are fully confident in your assessments.

This is a field-based role that requires multi-site travel across the region, including ad-hoc travel to York for 1:1s.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook.

About you:

You'll bring a strong foundation of General Insurance (GI) Sales and relevant regulatory knowledge. It would be advantageous for you to hold a full GI licences and ATCS, but this is not essential. Your experience of assessing work against Training and Competence Governance and Compliance or Quality Assurance schemes means you're confident assessing performance, ensuring that services meet the required quality and regulatory standards.

With a natural ability to influence and negotiate, you're skilled at handling and resolving conflicts with both internal and external stakeholders. You're comfortable providing constructive feedback and coaching, and you take pride in mentoring others to support their development.

To join the team, you'll also possess the following skills:

• Organisation and stakeholder engagement are key strengths
• Competent usage of Microsoft 365 applications, including Teams, Excel, Outlook and Power BI to support your work.
• Strong verbal communication skills are clear and effective, helping you build strong relationships across the business and present to stakeholders

A full UK driving licence is essential, as travel is required to support colleagues across different locations.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £43,550
• Annual bonus (up to 17.5% of salary)
• Company Car allowance
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual:

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.