Charity Shop Manager

2 weeks ago

Wooler NE, United Kingdom Farplace Animal Rescue Full time £24,480 - £30,240 per year

Job description:

Charity Shop Manager – Farplace Animal Rescue

Are you a strong, people-focused leader with a big heart and a tough backbone?

We're looking for a Charity Shop Manager who can thrive in a fast-paced, ever-changing environment while bringing warmth, resilience, and positivity to the role. This is a hands-on job that requires strong time management, emotional intelligence, and the ability to lead by example. Our charity shop is at the heart of Wooler and your excellent communication skills, and high level of customer service will ensure that everyone who visits the shop will want to keep coming back.

About the Role

As Shop Manager you'll:

  • Lead and support a diverse team of volunteers from all walks of life
  • Manage our furniture collections and deliveries – liaising with our external transport team
  • Be supported by a deputy manager
  • Promote and support our vegan message (You do not have to be vegan/vegetarian to apply for the job but you must respect our values and ethics)
  • Keep the shop running smoothly through shifting priorities and demands
  • Take pride in creating an organised, welcoming, and well-presented space
  • Drive sales and community engagement while staying mission-focused
  • Balance compassion with firm boundaries—you'll be someone who doesn't take nonsense, but always leads with kindness and respect
  • Complete the required communications and paperwork in a timely fashion

What You'll Bring

We're looking for someone who is:

  • Resilient – able to handle the challenges of a busy charity retail environment with grace and strength
  • Adaptable – comfortable with change and quick to reprioritise when needed
  • Supportive – committed to empowering volunteers, community payback workers and creating a safe, inclusive team culture
  • Positive and outgoing – able to lift the room, keep energy high, and not be easily downtrodden
  • Reliable and proactive – someone who naturally goes above and beyond to get the job done
  • Excellent organisational skills – be able to organise your work day, tasks the team need to focus on, manage your time efficiently

Retail or charity shop experience is a plus, but it's your attitude and approach that will set you apart.

Why Work With Us?

  • Make a genuine difference every day
  • Be an integral part of the local community
  • Join a warm, purpose-driven team
  • Gain valuable leadership and charity/retail experience
  • Be part of something bigger than a typical retail role

If you're ready to step into a role with real purpose—and you've got the people skills, backbone, and energy to lead from the front—we want to hear from you.

Job Types: Full-time, Permanent

Pay: £12.21 per hour

Expected hours: 37.5 per week

Benefits:

  • Company pension
  • On-site parking

Experience:

  • Charity retail: 2 years (required)
  • Retail management: 2 years (required)
  • Team management: 1 year (preferred)
  • supervising volunteers: 1 year (preferred)
  • charity retail management : 1 year (preferred)
  • Time management: 1 year (required)
  • Microsoft Office: 1 year (required)

Work Location: In person

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