IT Supplier Manager

5 days ago

London Area, United Kingdom ARC IT Recruitment Full time £60,000 - £120,000 per year

IT Supplier Manager – International Law Firm

Location: London (with occasional European travel)

Employment: Full-time, permanent

An international law firm is seeking an experienced IT Supplier Manager to strengthen the oversight, delivery standards and operational value of its core IT service providers.

This role sits within a mature, globally aligned IT function and will play a central role in ensuring the firm's major suppliers deliver value, quality and consistency across their services.

Key Responsibilities:

  • Develop and lead structured ways of working with IT suppliers, ensuring clear reporting and ownership.

  • Oversee vendor performance against defined SLAs, KPIs and contractual obligations.

  • Partner with IT and Finance on budgeting, forecasting, invoice validation and spend analysis.

  • Maintain contract documentation, manage change control and coordinate issue resolution.

  • Drive performance improvement, service optimisation and cost efficiency across the supplier portfolio.

  • Conduct regular audits, benchmarking and value-assurance activities.

Experience & Skills:

  • Significant previous and recent experience in IT vendor management and outsourced performance management.

  • Strong analytical capability with excellent attention to detail; confident with complex data and Excel.

  • Clear, effective communicator with the ability to engage senior stakeholders.

  • Able to balance precision with pragmatism in a fast-moving environment.

This is an opportunity to take ownership of a strategically important supplier landscape and shape how the firm manages service quality, commercial value and operational performance.

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