Enrolment Specialist

1 week ago

St Albans, Hertfordshire, United Kingdom Higher Ed Partners Full time £26,000 - £28,000 per year
Enrolment Specialist Join Our Growing Team in St Albans

Salary: £26,000 (rising to £28,000 from 1st March Bonus

Location: Onsite St Albans Office

Hours: Full-time, MondayFriday + 1 weekend in 3 (with TOIL)

Start: 12th January 2026

Be Part of Something That Makes a Difference

At Higher Ed Partners (HEP), we help universities expand access to high-quality, affordable online education. As an Enrolment Specialist, youll play a key role in guiding prospective students through one of the most important decisions of their lives choosing a degree that could transform their future.

If you love connecting with people, providing exceptional service, and working in a fast-paced team environment, this is the role for you.

What Youll Be Doing

As an Enrolment Specialist, you will:

  • Manage your own pipeline of prospective students through our Salesforce CRM
  • Provide exceptional customer service across calls, emails and WhatsApp
  • Guide students from first enquiry to successful enrolment
  • Tailor solutions based on students goals, backgrounds & needs
  • Work closely with Senior Specialists & the Enrolment Manager
  • Meet and exceed enrolment targets by providing an outstanding experience
  • Maintain detailed, accurate records of all student interactions
  • Collaborate with your team to identify issues and improve processes
  • Act as a positive ambassador for our university partners

  • What We're Looking For

  • Strong communication and people skills

  • Customer service and sales experience
  • High attention to detail and excellent organisation
  • Ability to work in a fast-paced, target-driven environment
  • Passion for helping people make life-changing decisions
  • Positive, resilient team player
Why Youll Love Working With Us
  • Competitive Salary: £26,000, rising to £28,000 on 1st March
  • Wellbeing Support: Care & Connect programme + free flu jabs
  • Holiday Package: 24 days annual leave + bank holidays
  • Career Development: Personal growth and training opportunities
  • Perks & Discounts: HigherPerks retail discounts & exclusive store deals
  • Financial Security: 6% employer pension contribution
  • Convenience: On-site parking and easy access to transport
  • Rewards: Refer-a-friend bonus scheme (T&Cs apply)
  • Extra Bonus: Ongoing health & wellbeing programmes
  • Fitness & Health: Access to gym membership
Working Pattern (Please Read Before Applying)

This role is fully onsite in our St Albans office youll be surrounded by a friendly, upbeat, supportive team.

Training Period
  • First 2 weeks: MondayFriday, 9:00am5:30pm (onsite)
From Training Until 1st March
  • MondayFriday 9:00am5:30pm
  • 1 weekend in every 3
  • Any weekend worked = time off in lieu (TOIL) during the week
From 1st March
  • Move to late shift pattern (details shared at interview)
  • Still 1 weekend in 3, with TOIL
Ready to Make an Impact?

If you're passionate about supporting students, thrive in a lively team setting, and want a role where your work genuinely matters wed love to hear from you.

Apply now and help shape the future of online higher education

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