Senior Lettings Branch Manager

Senior Lettings Branch Manager - Leamington Spa - up to £50k basic plus commission

This is a fantastic and rare opportunity for a highly experienced Lettings Professional to join this leading, independent agent who have been established in the Leamington area for many years and have built up an impressive reputation in the Warwickshire area.  They are looking for an experienced Lettings Manager to oversee the day to day operations of the Lettings and Property Management functions.

The Role:

To oversee and provide empowering and enthusiastic leadership to their operational teams, in order to run a high-performing lettings and property branch function for the benefit of their customers and clients.

To run an effective, customer centric lettings function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.

To run an effective, customer centric property management function, ensuring that the team deliver on customer service standards and compliance and any changes in legislative or business requirements are planned and implemented effectively.

Duties and responsibilities:

• Creating and maintaining strong relationships with landlords, tenants and key stakeholders
• Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
• Drive revenue and look for new and innovative ways to increase the overall lettings and property revenue streams
• Attending/overseeing lettings valuations with property market knowledge to win business
• Oversight of onboarding new stock
• Anticipate changing business needs, develop proposals and implement them
• Supporting, empowering and guiding the team to achieve personal and branch goals
• Training and development of the team
• Management of escalations from landlords and tenants
• Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
• Produce and present reports and commentary against targets
• Ensure all properties and processes meet legal, safety, and compliance standards
• Lead the property management team to achieve targets and resolve escalated issues
• Oversee seasonal operations and large maintenance or refurbishment projects
• Work as part of the leadership team to improve processes and meet business goals

Key skills and experience required

Essential

• Proven experience in a lettings management or senior lettings role is ESSENTIAL
• Proven experience managing residential and HMO portfolios
• Experienced at listings' valuation, negotiation and instructions and driving new business
• Strong knowledge of the local property market and lettings legislation
• Strong knowledge of property legislation, safety standards, money laundering, and data protection.
• Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
• Proactive and results-driven, with a focus on delivering exceptional service.
• Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
• Ability to manage, motivate, and develop a team.
• Confident in successfully managing landlord, tenant, and contractor relationships.
• Skilled at resolving escalated complaints and operational issues.
• Able to coordinate seasonal operations and multiple projects.
• Proficient in property management software and Microsoft Office.
• Comfortable approving invoices and monitoring budgets.
• Flexible and adaptable to changing business needs.
• Proficient in using property management software and Microsoft Excel
• Flexibility to travel for the needs of the role, own car is required

Desirable

• ARLA/Propertymark qualification

Salary: £40-50k basic salary, depending on experience, plus bonus commission potential of £3-5k

Working pattern: Monday – Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-15:00. 22 days annual leave, plus bank holidays, rising with years of service.

The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector.  With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agency, New Homes Sales, Property Management and Financial Services.