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Quality Program Manager
2 weeks ago
Job Summary:
The Quality Program Manager oversees organization of all quality activities for the assigned lines of business and assists with completing required plan documentation.
Essential Functions:
- Ensure program milestone deliverables are completed and approved at every stage of project lifecycle
- Assist with the continuous improvement of program / project management best practices, processes, and tools
- Responsible for ensuring program closure activities are completed
- Support stakeholders in the refinement of the program descriptions, program evaluations, and other program documentation appropriate governance documents
- Collaborate with business owners and sponsor on the identification and assignment of business resources
- Collaborate with IT point of contact on the identification and assignment of IT resources
- Assess, manage, and control program scope, schedule, and budget change impacts
- Work closely with business owners to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
- Maintain program stakeholder matrix
- Drive cross-functional communication between impacted business and IT areas
- Facilitate and drive Program Stakeholder meetings
- Represent program in governance meetings
- Review and approve program meeting minutes
- Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
- Track, compile and report program metrics
- Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
- Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
- Responsible for quality or program SharePoint site and program document repository
- Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
- Perform any other job duties as requested
Education and Experience:
- Bachelor's Degree in Project Management, Business, Clinical, Public Health or related field or equivalent years of relevant work experience is required
- Minimum of three (3) years of relevant work experience in project or program management required
- Experience using the model for improvement (PDSA-Plan, Do, Study, Act) is preferred
- Previous healthcare, managed care or quality improvement experience is preferred
Competencies, Knowledge and Skills:
- Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
- Experience working in project management software is required
- Demonstrates excellent analysis and reporting skills
- Excellent decision making/problem solving skills
- Exceptional interpersonal and relationship building skills
- Excellent critical listening and thinking skills
- Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
- Excellent written and verbal communication skills
- Customer service oriented
- Ability to shape the approach to needed results and gain consensus of the approach
- General knowledge of a variety of quality improvement methodologies – Model for Improvement, Lean, Six Sigma
- Knowledge of establishing and documenting PDSA cycles and key driver diagrams
Licensure and Certification:
- Six Sigma or project management certifications are preferred
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$81, $130,200.00CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
