People Operations Team Lead

7 days ago

Semley, Wiltshire, United Kingdom Urban Ridge Supplies Full time £40,000 - £45,000
At Clinical Partners, one of the UK's leading providers of mental health services, we know that great care starts with great people. Our People Operations & Transformation team plays a key role in making that happen — ensuring smooth onboarding, accurate payroll processing, and efficient People (HR) operations that keep our organisation running at its best.

We're looking for a confident and organised People Operations Team Leader to take day-to-day operational oversight of our employed staff stream. You'll coordinate the work of a small team of two Administrators responsible for onboarding, employee lifecycle changes, and payroll preparation — helping to deliver a consistent, accurate, and high-quality service across the business.

This role reports to our People Analytics & Operations Manager and works closely with her to embed strong processes, maintain compliance, and continuously improve how our People Operations function works.

Key Responsibilities
  • Provide day-to-day oversight, guidance, and support to the People Operations Administrators.
  • Coordinate the onboarding process for employed staff, ensuring it runs efficiently and provides a positive experience for new joiners.
  • Manage employee lifecycle changes (such as contract changes, leavers, and updates) accurately and on time.
  • Take responsibility for monthly payroll preparation, ensuring all data is correct before submission to our managed payroll service.
  • Check and verify the returned payroll from the managed payroll service, ensuring accuracy before sending for final approval and payment.
  • Act as the first point of escalation for the team, helping to resolve queries and manage competing priorities.
  • Monitor and manage the People Operations ticketing system, ensuring queries are allocated, tracked, and completed promptly.
  • Support audits, ensure compliance with GDPR and internal People policies, and help identify opportunities for improvement.
  • Promote a culture of accuracy, accountability, and continuous improvement within the team.

Requirements
  • Experience in HR or People Operations, with a solid understanding of onboarding and HR administration.
  • Experience in monthly payroll process management is desirable – training will be provided where needed.
  • Able to coordinate and support others, giving clear direction and maintaining strong standards of service.
  • Highly organised and detail-focused, with the ability to manage multiple priorities.
  • Confident using HR systems and platforms (experience with HiBob or similar is desirable).
  • Knowledge of GDPR and the handling of confidential employee information.
  • Proactive, solutions-focused, and motivated by improving processes and service quality.

Remuneration And Benefits
  • £40-£45,000 annual salary
  • 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
  • A day off for your birthday.
  • Healthcare Cash Plan
  • Benefits Platform
  • Life Assurance
  • Discount Vouchers
  • Flexible working opportunities to suit your personal needs
  • Opportunities to take part in charitable events
  • Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
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