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Reservations and Events Executive
2 weeks ago
Reservations & Events Executive
The 166-bedroom Ramada Hotel and Suites by Wyndham Coventry is just off Exit 7 of the Coventry Ring Road, all bedrooms and suites have stunning views overlooking the historic City Centre and County of Warwickshire. It has a dedicated training and meetings floor and a dedicated executive lounge. Ramada Hotel and Suites by Wyndham Coventry is also home to the award-winning Queen's Road Restaurant,
Reservations & Events Executive Purpose and Responsibilities.
This role will involve supporting Reservations & Sales Team by being the first point of contact for all booking enquires- reservations, groups, meetings and events. The role involves client and guest relationship building, in-depth knowledge of the hotel and the product and liaising with other departments within the Hotel for an exceptional service delivery.
Key responsibilities:
· Ensure all RFP's and leads for all conference and events are submitted in timely manner.
· Ensuring all reservations and group enquiries are responded and followed up in a timely manner.
· Converting tentative reservations into confirmed bookings.
· Drive hotel revenues through strategic decision making and upselling.
· Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business.
· Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for.
· Adhere to and promote our company values and wider brand standards.
What should you bring?
Good general level of education (GCSE Grade 3 and above) English and Maths, or equivalent.
· Previous experience of working in hotel environment either in a reservation's role or events department.
· Experience of providing excellent customer service.
· Ability to meet target and deadlines.
· Good computer skills and excellent telephone manner and ability to provide seamless delivery of service.
· Excellent organisational skills, attention to details and ability to multi-task.
If you can demonstrate the following skills, that would be an advantage:
· Knowledge and experience of Opera Cloud system.
· Good analytical skills to understand key business indicator and competitor trends.
The rewards of the job: Complimentary meals and a uniform on duty; discounted world-wide hotel rooms; 28 days holiday per year (pro-rata) and incremental additional holidays.
Salary Range: £25,000 – 25,750 per annum (full-time).
Your hours of work: This is mostly weekday office hours; however, some flexibility is required to work occasional evenings and weekends. Flexible working arrangements such as compressed hours or flexible start/finish times will be considered for this role.
If you have any or all of the above qualities and are eligible to live and work in the UK, we would love to hear from you Please forward your CV and covering letter via email to
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, you will be asked to provide documented evidence of eligibility.
