Lead Infrastructure Engineer

We are recruiting a talented Lead Infrastructure Engineer (cloud) to join the core NHS Wales national ICT team at Digital Health and Care Wales (DHCW). This role will implement, provide ongoing support and actively look for optimisations for DHCW presence in public cloud. You will work alongside other Senior Infrastructure Engineers, Senior Technical Architects and report to the Infrastructure Engineering Manager. You must have both excellent technical skills and appreciation of the cloud finances. Appropriate training plans will be provided for successful candidates to cloud based roles to enhance existing skills and knowledge.

Successful candidates will be:

An excellent Engineer, with ability to both lead and mentor junior staff and act as a team player.

Succinct at absorbing technical information and providing accurate meaningful performance reports.

Capable of managing tasks in a timely manner

Skilled in IAC technologies

Highly skilled in either Azure or GCP

An excellent communicator (presenting and authoring) to wide audiences.

Have an appreciation of finances within a technical environment.

Passionate follower of the ITIL framework, to support policies and processes for service build and delivery.

Adapted at negotiating and relationship building with a variety of stakeholders.

Responsible for managing the implementation, operation, monitoring, support, maintenance, and ongoing service improvement and optimisation for the infrastructure cloud team.

Responsible for providing advice and expertise relating to risk, quality, policies, procedures, and standards for operational infrastructure relating to cloud services.

Responsible for the management, spend of budget allocation, including suggested optimisations to improve financial outlook, without impacting service resilience or security

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

The role is responsible for the commissioning, decommissioning and support of the operational solutions and services within the team's control. This can be achieved through:

Helping to develop, manage and maintain the team portfolio of national infrastructure services and/or products.

Operational support for their team's IT products and services.

Assisting in the managing of the workload, performance, and development of the team of IT operations specialists by helping build capability to deliver against targets.

Helping manage third-party provision of IT operational services or products within the team.

Provide expertise to programmes and projects, persuading and negotiating with a range of stakeholders to achieve positive outcomes.

Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles.

Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets.

Responsible for KPI reporting and executing performance management within the post holder's sphere of responsibility.

Participate in the organisational out of hours on call rota to ensure continuity of service.

Provide assurance that products and services are secure and match operational needs.

Ensure maximum benefits to patient care are delivered and maintained through the delivery of IM&T.