Office Manager

2 weeks ago


Remote, United Kingdom 57dbfd83-85b8-4d36-ae3f-b2ecde88ce4c Full time £30,000 per year

Office Manager

Mercian Accountants

Mercian Accountants is an established and growing firm with clients across the UK. We combine a traditional client service ethos with modern systems, early technology adoption, and genuinely flexible working practices. We believe that a happy, well-supported team delivers the best service to our clients.

We are seeking an experienced Office Manager for an urgent start.

Essential requirements

  • At least five years' experience in a similar role within another firm of accountants
  • Excellent communication skills across email, telephone, and video meetings
  • A strong commitment to excellent customer service

Who we're looking for

The ideal candidate will be proactive, highly organised, and comfortable managing multiple tasks and deadlines. You will take ownership of your responsibilities, communicate confidently with clients and colleagues, and work efficiently in a modern, technology-led environment. You should enjoy improving systems, keeping things running smoothly, and supporting a busy accountancy team.

About the role

You will work closely with the accountancy partners, managers, and accountants, supporting the smooth running of the practice with responsibilities including:

  • Delivering excellent customer service to clients and prospective clients
  • Managing client onboarding from enquiry to activation
  • Overseeing MLR/AML compliance, including ID verification and record-keeping
  • Handling professional clearance
  • Preparing and issuing proposals
  • Drafting and tracking letters of engagement
  • Job progress monitoring, workflow updates, and chasing outstanding information
  • Obtaining HMRC agent authorisations for all taxes
  • Managing client disengagements
  • Preparing and filing Companies House confirmation statements
  • Answering and managing incoming calls
  • Chasing client records and assisting with general client liaison
  • Supporting the team with a variety of accountancy and tax administrative tasks

Employment and working arrangements

  • PAYE employed position
  • Home-based, with flexitime
  • Most of our team work remotely
  • High-quality equipment provided including a good laptop, multiple monitors, and an iPhone
  • Modern systems and cloud-based software used throughout

How to apply

Please submit your application here only.

Please do not phone or email the office regarding applications.

No recruitment agencies, thank you.

In your application, please include:

  • Your preferred start date
  • Your working days and hours
  • Your salary expectations

Thank you for your interest, and good luck.

Job Types: Full-time, Part-time

Pay: From £30,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Flexitime
  • Free parking
  • Sick pay

Experience:

  • Office manager Accountancy Firm: 5 years (required)

Work Location: Remote



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