Support Services Officer

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Support Services Officer who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

Working hours for this role alternate weekly between Mon-Fri 08:00 - 16:30 and 08:30 - 17:00.

Purpose of this role

Day to day support for the Support Services Transport team.

Your key responsibilities are

Receiving and dealing with incoming telephone calls.

Administration of company vehicles for BUUK, including logging and confirming some of the following: accidents, repairs, maintenance, fees, tolls, MOTs, services, RFLs.

Administration of fuel cards.

Assist in keeping all vehicles compliant within legal/statutory requirements.

Processing of new vehicle orders.

Completing P46 submissions for company car drivers.

Analysing and completing reconciliations for data.

Ensuring the accuracy of the transport database.

Processing Purchase invoices and dealing with queries.

Supplier Statement Reconciliations.

Updating the Fleet system with analysis data.

Working with finance to ensure payments are processed.

Support in the Facilities function using the facilities App.

Support with reservation bookings.

Any other duties as deemed appropriate by the management team.

Ensure behaviours are aligned to our company core values and culture.

Commitment to promoting a positive safety culture within the team and overall business, maintaining a safe and healthy working environment.

As part of our commitment to ensure the safety of our engineers, we visit sites quarterly, to meet the drivers and check their vans. There is a requirement for Support Service Officers to visit other UK locations as and when required to monitor and review these ongoing activities.

Ensure a quality service provided to the business, including excellent customer service and attention to detail.

Ensuring the office environment is in keeping with that of a "Great Place to Work".

Maintaining integrity and honesty, being fair and consistent to gain the trust of all stakeholders.

Adopt a "can-do" attitude, to support the development of the transport team and your colleagues.

Creating a helpful and informative working environment.

Maintain a respectful, considerate, and professional attitude to your colleagues and all employees within BUUK at all times.

Qualifications

GCSE Maths and English.

Experience/Knowledge

Telephone call handling.

Customer service experience.

Completion of admin tasks.

Excellent communicator.

Able to work to tight deadlines and manage own workload.

Positive manner and operates with a "can do" attitude.

Abilities/Skills

Excellent verbal communication skills.

Desirable

Ability to use Microsoft Excel.

Proficient in Excel.

Financial understanding.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Job Types: Full-time, Permanent

Pay: From £25,541.00 per year

Benefits:

• Canteen
• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person