Software Analyst Developer

We are seeking a self-driven Software Analyst Developer to join our busy IT team in a hybrid role, requiring at least two days per week on-site at our Poole – Cabot Lane office. You will support and enhance critical business systems, develop and maintain integration workflows (ETL) between internal and external platforms, and help implement new solutions across the company.

The ideal candidate will take initiative in designing and delivering their own solutions to business challenges, with experience in creating and consuming APIs and web services, developing with Blazor (C#), and integrating third-party plugins (e.g., Zendesk). Proficiency with GitHub, Visual Studio, and MS SQL Server (including SSRS and SSIS) is essential; familiarity with Business Central, Power BI, and FileMaker is highly beneficial.

You will work closely with internal customers to understand their needs and enhance IT capabilities. This role is critical to the reliability and evolution of our business systems, directly supporting operational efficiency, business growth, and customer satisfaction.

Key Responsibilities

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Adapt existing programs and integrations and troubleshoot application support issues.

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Assist the business in solving and developing new solutions to emerging requirements.

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Champion the use of Microsoft 365 technologies across the business (SharePoint, Forms, Power Automate).

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Support multiple projects hands-on through their entire lifecycle, ensuring the delivery of cost-effective and value-added IT solutions to the business and its customers. Must be flexible and willing to carry out all project-related activities as required.

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Provide support for FileMaker applications.

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Provide training and support to end-users on systems when required.

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Document technical processes and procedures to ensure knowledge transfer and continuity.

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Collaborate with external vendors to manage and resolve third-party application issues.

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Monitor system performance and proactively identify areas for improvement

Qualifications/Skills required

·      Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

·      Relevant certifications in MS SQL Server, Microsoft 365, or other related technologies are a plus.

·      Exceptional problem-solving abilities and a natural aptitude for troubleshooting.

·      Proficiency in MS SQL, including T-SQL and general maintenance (SQL Agent).

·      Experience with SQL Server Reporting Services (SSRS) is desired.

·      Experience with SQL Server Integration Services (SSIS).

·      Familiarity with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus.

·      Experience in creating and supporting integration workflows between internal and external systems (e.g., carriers, customers, websites)

Personal Attributes

·      Self-motivated and able to work independently, taking initiative to identify and implement solutions without the need for micro-management.

·      Brings a solution-oriented mindset, presenting possible resolutions alongside challenges.

·      Proactive in learning new technologies and adapting to evolving business needs.

·      Strong communicator, able to explain complex ideas clearly to diverse audiences.

·      Collaborative team player who builds positive relationships across the business.

·      Demonstrates accountability, ownership, and a commitment to continuous improvement.

·      Quick learner with the ability to absorb new systems and technologies rapidly.

·      Strong documentation skills to maintain technical processes and procedures

·      have a passion for technology and a knack for troubleshooting.