Multi Site Guest Services Assistant

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Heeton Concept Aparthotel - Queen Street Edinburgh Full time £18,000 - £25,000 per year
When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but you'll also create a warm atmosphere that makes our guests feel at home in any location.

What will you be doing?

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but you'll also create a warm atmosphere that makes our guests feel at home in any location.

This is a multi-site role for Heeton Concept Aparthotel-Edinburgh-Queen Street and Stewart Aparthotel by Heeton Concept. Located less than a two-minute walk from each other, Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer our guests a home away from home.

Your day-to-day
  • Be the warm welcome that kicks off a memorable guest experience
  • Encourage guests to partake in our loyalty program
  • Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other ad-hoc duties when your colleagues need your help
A Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Ability to work on their own or in teams
  • Flexible and reliable
Why you should apply
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates at Heeton-operated hotels
  • Referral scheme
  • Life Assurance, Income Protection and Employee Assistance schemes
  • Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Fantastic career potential with one of the UK's fast-growing hotel operators
  • Retention bonus on completion of 3 and 6 months of service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.

  • Multi Site Guest Services Assistant

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Heeton UK & Europe Full time £24,000 - £30,000 per year

    Job Ref: HEA2930Branch: Heeton Concept Aparthotel - Queen Street EdinburghLocation: Heeton Concept Aparthotel Queen Street Edinburgh, EdinburghSalary/Benefits: £12.35 hourly, retention bonus and other benefitsContract type: PermanentHours: Full TimeShift pattern: 24 hours over 3 daysHours per week: 24 Hours per weekPosted date: 31/10/2025Closing date:...

  • Multi Site Guest Services Supervisor

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Heeton UK & Europe Full time £27,000 - £54,000 per year

    Job Ref: HEA2956Branch: Heeton Concept Aparthotel - Queen Street EdinburghLocation: Heeton Concept Aparthotel Queen Street Edinburgh, EdinburghSalary/Benefits: £13.25 hourly, retention bonus and other benefitsContract type: PermanentHours: Full TimeHours per week: 40Posted date: 13/11/2025Closing date: 27/12/2025We are committed to delivering exceptional...

  • Edinburgh Virtual Corporate Receptionist Recruitment Event

    1 day ago

    Edinburgh, Edinburgh, United Kingdom Rapport Guest Services Full time £25,000 - £35,000 per year

    Are you looking for your next opportunity in a people-focused, professional environment? Do you love creating great first impressions, staying organised, and being part of a supportive team? If so, we'd love to meet you at our upcomingvirtual recruitment event on Wednesday, 26th November, between 10 AM and 2 PM.We are looking for a corporate receptionist to...

  • Guest Services Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom IHG Hotels & Resorts Full time £31,293 per year

    We are looking for an authentic and driven Guest Services Manager (Nights) to join us on a Full-Time basis at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connectionsThis assignment is based on a 4-on, 4-off shift pattern (12-hour shifts),*and we are offering a salary of£31,193.00.Kimpton...

  • Guest Services Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Kimpton Full time £31,593 per year

    We are looking for an authentic and driven Guest Services Manager (Nights) to join us on a Full-Time basis at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connectionsThis assignment is based on a 4-on, 4-off shift pattern (12-hour shifts), and we are offering a salary of £31,193.00.Kimpton...

  • Customer Service Assistant

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Vita Group Full time £20,000 - £24,000 per year

    Night-Time Customer Service Assistant. Edinburgh, Iona StreetHourly Rate:  £13Working Hours: 9pm – 6am. x2 shifts per weekVita Student'snext-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by...

  • Guest Experience Host

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Gleneagles Full time £27,416 - £34,316 per year

    Job Ref: GLE2899Branch: Gleneagles TownhouseLocation: Gleneagles Townhouse, EdinburghSalary/Benefits: £34,416 per annumContract type: PermanentHours: Full TimeHours per week: 39Posted date: 10/10/2025Closing date: 12/11/2025*COME AND JOIN US . . .*We are currently seeking an experienced, astute and confident Guest Experience Host to play an integral role in...

  • Multi-Site General Manager

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Blank Street Full time £60,000 - £120,000 per year

    About Blank StreetAt Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across...

  • Guest Relations Manager

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Juice Hospitality Full time £45,000 - £60,000 per year

    Job DescriptionGUEST RELATIONS MANAGERLocation: Scottish HighlandsSalary: Competitive + BenefitsPosition: Full-time, PermanentABOUT THE VENUE:Set against the backdrop of dramatic Highland wilderness, this 5-star luxury hotel stands as one of Scotland's finest establishments. Housed in a magnificent Victorian hunting lodge and surrounded by 58 acres of...

  • Guest Experience Assistant Manager

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Joivy Full time £28,000 per year

    Our GroupJoivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management,...