Support Assistant

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Job introduction

We are looking for a Support Assistant to join our Sheltered Housing team to provide residents with day to day help and liaising with external agencies. This is a part time role based at Arthur Dann Court however you may be required to work at any other Category 2.5 Sheltered Housing scheme if there is a need.

Your new role

You will work as a Support Assistant in a Portsmouth City Council Category 2.5 Sheltered Housing Scheme, mainly at Arthur Dann Court. Duties include supporting residents with daily needs, liaising with care agencies and health professionals, handling emergencies, updating records, serving meals, managing cash, and assisting with security, safety checks, and social activities. The role is 30 hours per week on a flexible rota, including weekends and bank holidays, with shifts between 7am and 10pm. You may work alone at times and cover other schemes when required.

Who is the person summary:

This role requires a caring and approachable individual with strong communication and listening skills, a professional attitude, and the ability to work both independently and as part of a team. You should have good written skills, basic numeracy, and IT proficiency (e.g., Microsoft Word and Outlook). Physical capability for moving and handling tasks is essential, along with flexibility and reliability to work across different schemes and adapt hours to meet service needs. The role involves providing domestic support and, in emergencies, personal care to residents, while remaining calm in challenging situations. Accurate spoken English and the ability to converse confidently with customers are also key requirements.

For full details, please review 'who is the person' on the job profile below attached.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

Please ensure that you read the job profile for full details on the post. This role is based at Arthur Dann Court, please ensure you can fulfil this prior to submitting your application.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

Please note we reserve the right to close the advert early if we have a successful applicant.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

Should you require any support in completing the application form please contact or call the recruitment team on

If you would like to discuss this further or have any questions, please contact: Emily Peach – Scheme Manager

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Disclosure and Barring Service (DBS) at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.