Strategic Lead, Customer Insights

3 days ago

London, Greater London, United Kingdom Mintel Full time £60,000 - £120,000 per year
Shape the Future of Client-Centric Innovation at Mintel

Are you a strategic thinker with a passion for amplifying the voice of the customer? Do you excel at building high-impact programs that influence product, content, and marketing strategies? If so, Mintel has a rare opportunity for you.

We're looking for a Strategic Lead, Customer Insights to spearhead two flagship initiatives that will redefine how we engage with and learn from our clients: the Client Advisory Board (CAB) and the Independent Expert Network (IEN).

This high-impact role will place you at the heart of Mintel's transformation into a truly client-centric organization—bringing external perspectives directly into our strategic decision-making and helping us evolve in step with our clients' needs.


What You'll Be Doing

You'll lead the development, execution, and growth of two key programs:

1. Client Advisory Board (CAB):

  • Design and manage CABs with senior stakeholders from Mintel's Strategic Partner Accounts.

  • Facilitate high-value strategic conversations and co-creation forums that shape our product, content, and service direction.

  • Ensure outputs directly influence Mintel's commercial and marketing strategies.

2. Independent Expert Network (IEN):

  • Launch and scale a global network of external subject matter experts (across economics, technology, climate, culture, etc.).

  • Oversee expert recruitment, engagement, and contributions to content and thought leadership.

  • Partner with internal teams to ensure insights drive relevance, innovation, and impact.

And Beyond...

  • Explore and develop additional client engagement panels across other segments.

  • Collaborate cross-functionally to embed insights into decision-making.

  • Measure and communicate the impact of CAB and IEN on retention, innovation, and brand reach.

  • Represent Mintel with senior clients and experts—international travel included.


What We're Looking For

  • 8–10+ years of experience in Client Experience, Strategy, Research, or Insights, ideally in B2B or professional services.

  • Proven success leading advisory boards, client research programs, or expert networks.

  • A confident relationship-builder, skilled in engaging C-suite clients and external thought leaders.

  • Strong strategic facilitator who can challenge assumptions and translate insights into action.

  • Cross-functional collaborator, experienced in driving alignment and clarity in complex stakeholder environments.

  • Proactive, entrepreneurial, and not afraid to build something from the ground up.

  • Skilled at turning diverse data into actionable themes and influencing internal decision-making.


How Success Will Be Measured

  • Client Engagement: Sustained participation in CAB and IEN with senior-level stakeholders.

  • Revenue Growth: +10% increase in spend from CAB participants.

  • Client Retention: +1% lift among Core Accounts by addressing unmet needs faster.

  • Innovation: Increased client interaction driving smarter, faster development.

  • Thought Leadership & Brand Reach: +20% increase in visibility and engagement across channels.


Why This Role Matters

This is more than a strategic role—it's a pivotal opportunity to lead transformation. By championing the voice of the client and harnessing external expertise, you'll help shape the future of Mintel's content, products, and client relationships.

You'll work across the business, influence leadership decisions, and elevate Mintel's position as a thought leader in the industry.


Ready to shape the future with us?
Apply now and help us listen smarter, think deeper, and grow better—together.

#LI-SH1 

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