Quality Assurance Officer

Salary

Grade 6 - £28,142 - £31,022

Contractual hours

37

Basis

Fixed Term

Job category/type

Social Care

Job reference

REQAA6830

Quality Assurance Officer

PCC are seeking a Quality Assurance Officer to join the Commissioning Team to 31 August 2026 to support PCC with an exciting programme of work to plan and deliver transformational change to contribute to the Welsh Government's goal of ending homelessness in Wales.

The work will include:

• Assisting with quality assurance and audits as part of the Council's Quality Assurance Framework for Social Care and Support services.
• Analysing performance data, trends and information from current activity, consultation, case reviews and customer surveys, and identify concerns; to support the development of quality within commissioned social care & support services.
• Supporting a multi-agency approach to the design, development and implementation of support services in a wide range of areas, including services for young people, people with disabilities, substance misuse, ex-offenders, older people, and people fleeing domestic abuse.
• To support the Commissioning and Contract Management Officer to manage the contracts of service providers from appointment through to termination and, where appropriate, re-modelling or recommissioning stage.
• To keep appropriate records and produce detailed appropriate reports when required.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.