Front of House and Event Coordinator

Graphcore is one of the world's leading innovators in Artificial Intelligence compute. We are developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. Together, we share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore's teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives; a melting pot of AI research specialists, silicon designers, software engineers and systems architects, we enjoy a culture of continuous learning and constant innovation.    

The role

The Front of House and Event coordinator will play a key role in making Graphcore's Bristol office an outstanding place to work, visit, and do business. You'll be the first point of contact for employees and visitors, delivering outstanding customer service and setting the standard for a welcoming, professional environment. On a day to day basis, you will be responsible for the operations of our front-of-house and canteen facilities, ensuring they are well-stocked, maintained to a high standard and compliant with UK food safety legislation. You'll lead a team of baristas/welcome hosts, coordinate internal events and business hospitality, and manage multiple breakout areas, conference rooms, and kitchenette spaces across the office. 

Responsibilities

• Liaise with external catering providers to deliver high-quality food and beverage services, ensuring all catering services comply with UK food safety and hygiene regulations and HACCP legislation 
• Support the planning and execution of employee engagement activities and workplace events, maintaining accurate records and processes related to hospitality and FOH operations
• Train and onboard new FOH team members, maintaining agreed standards of personal presentation and professionalism. Coordinate team briefings and provide clear guidance to ensure smooth daily operations 
• Prepare and serve hot and cold beverages, including specialty coffees, teas, and smoothies
• Maintain the barista and canteen areas to a high cleaning standard, operating and maintaining coffee machines, grinders, and other equipment, ensuring regular cleaning and servicing
• Plan and manage perishable goods and stock levels in line with budget and operational needs
• Attend training courses as required to stay up to date with food safety, hygiene, and service standards
• Report any accidents and equipment malfunctions to facilities manager immediately

What you'll bring  

We are looking to hire someone who knows how to take the lead and make things happen. With solid experience running FOH and events, you're the kind of person who keeps things running smoothly, even when it's busy and at times unpredictable. You're organised, confident and passionate about creating great experiences, the kind that leave a lasting impression. We are looking for someone with a collaborative mindset, ready to be part of the Facilities "family" and contribute to a positive team environment. You should be customer service-focused, with the ability to adapt to and help shape workplace culture

Essential skills

• Proven experience in front-of-house, hospitality, and event management 
• Strong leadership and team oversight capabilities 
• Skilled in vendor coordination and stakeholder engagement 
• Excellent communication and interpersonal skills 
• Proactive and solutions-focused, with strong problem-solving abilities 
• Highly organised and detail-oriented 
• Effective time management and ability to prioritise tasks 
• Comfortable working independently and under pressure 
• Flexible and reliable, with willingness to support out-of-hours events 
• Proficient in Microsoft Office (Outlook, Excel, Word) 

Desireable skills

• Experience in a tech or corporate environment is a plus 

Benefits

In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications