Implementation Manager

Your role
Corpay is currently looking to hire an Implementation Manager within our Corporate Complete division. This role will lead the onboarding and successful implementation of UK clients across our AP automation, FX, and corporate card solutions. You will oversee the full delivery of client onboarding projects, working closely with Sales, Product, and Customer Success to ensure seamless integration of our products into client systems and processes.

In this role, you will drive operational excellence, optimize delivery timelines, and align cross-functional teams around shared delivery goals. You will report directly to the VP Product Corpay Complete and collaborate regularly with internal and external stakeholders.

What You'll Be Doing
This is a role, requiring regular presence at client sites and participation in regional team meetings. Corpay will set you up for success by providing:

• Assigned workspace in the office
• Company-issued equipment

Client Onboarding & Delivery Execution

• Manage the full implementation lifecycle from contract signature to go-live
• Oversee complex onboarding timelines (typically 6–12 weeks) across multiple client stakeholders
• Coordinate with clients' finance/IT teams on product setup, integrations, and operational alignment

Process & Documentation

• Refine onboarding processes and delivery playbooks
• Produce and maintain documentation, including onboarding forms and product guides

Team & Cross-Functional Collaboration

• Collaborate with US onboarding teams to absorb best practices and train internal UK delivery staff
• Partner with Product, Engineering, and Sales to support pre-sales scoping and solution delivery

Client Engagement & Support

• Act as point-of-contact for clients during implementation.
• Provide ongoing post-onboarding support and ensure client satisfaction and delivery on time and budget

Qualifications & Skills

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• 5+ years in implementation, solution engineering, technical pre-sales or customer onboarding roles, with ERP/SaaS/Finance systems
• Experience working with accounts payable and working on ERP systems is a must
• AP Automation is preferred
• Has been in a high growth business such as a scale up or growth business unit
• Proven track record of implementations across Mid-Cap and Enterprise customers and software solutions

Skills

• Deep understanding of AP processes, and ERP/API integrations
• Building operational processes from the ground up
• Payments (card, BACS, FP, FX) experience desirable but not essential
• Able to converse with Account Payable (finance) customers and understand their business needs.
• Strong project management, client engagement, and communication capabilities
• Metrics-driven leadership style, with deep familiarity in project and pipeline management
• Resourceful, results-oriented, and able to achieve high returns with minimal resources

Benefits & Perks

• 25 days per annum + 8 bank holidays
• Option to buy or sell up to 5 days annually during the benefits enrollment window
• Employee contribution of 3% matched with 5% from Corpay
• Provided by Vitality with no excess (Corpay covers £250 excess)
• Access to flexible discounts, supermarket savings, and more
• Complimentary access to thousands of online courses
• Volunteering days and engagement in fun company-wide contests and initiatives

Why Join Corpay?

• Impact: Play a pivotal role in launching and scaling a ground breaking corporate payments solution that will transform the way medium and large businesses manage their expenses.
• Global Reach: Be part of a company with a presence in over 80 countries and a team of more than 10,000 employees worldwide.
• Culture: Join a passionate, collaborative, and inclusive team that values your contributions.
• Rewards: Competitive compensation package, including equity, health benefits, and more.
• Growth: Opportunities for professional development and career advancement in a fast-growing company.

Our Values
CORPAY's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way.
• Execution: Get it done quickly.
• Integrity: Do the right thing.
• People: We make the difference.
• Collaboration: Accomplish more together.

These values guide all our employees and are infused in all aspects of our company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."