Hospitality Concierge

We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued.  When you join the St Monica Trust, you'll be part of an organisation built on 100 years of trust, thanks to the people who work for us.  Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days' annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more

Join Our Exceptional Concierge Team at The Chocolate Quarter

Are you ready for a role where no two days are the same? At The Chocolate Quarter, our 24/7 Village Concierge team is at the heart of our vibrant community, delivering outstanding service to residents and visitors alike.

Your Shift Pattern: Work on a rolling 8-week rota with a 4-on, 4-off schedule:

• 2 Early Shifts: 7am–7pm

• 2 Night Shifts: 7pm–7am

• Average of 42 hours per week

What You'll Be Doing: This is far more than a reception role — it's about creating memorable experiences and being a trusted point of contact. You'll:

• Welcome and assist residents and guests with warmth and professionalism

• Manage reception duties including calls, enquiries, and payments for guest flats

• Issue security fobs and ID cards, sign keys in/out, and liaise with contractors

• Respond to ad hoc pendant calls including out of hours emergencies

• Handle light maintenance tasks (e.g., changing bulbs, unblocking drains)

• Collect and manage waste and laundry across the site

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Why Join Us? If you thrive on variety, enjoy helping others, and want to be part of a team that truly makes a difference — this is the role for you. Every day brings new opportunities to connect, support, and contribute to a community that values care and excellence.

£12.87 per hour plus enhancement for nights where applicable

Salary Ranges:

Time Type:

If you have any queries please email our Recruitment Team -