General Assistant

2 weeks ago

The Great Western Hotel, United Kingdom YMCA Dulverton Group Full time £22,721 - £30,000 per year


Title: General Assistant - Great Western Hotel 

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Hours: 37.5 per week (includes evening and weekends)

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Contract: Permanent

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Salary: £22,721.25 per annum (payable monthly)

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We reserve the right to withdraw this advert prior to the closing date for applications in the event that suitable candidates are identified and appointed.

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​Benefits: 

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  • 1 night free stay at one of the YMCA Hotel
  • ​60% discount on childcare fees for children up to 3 years of age
  • ​20% discount on childcare for children over 3 for non-funded hours
  • ​Free and discounted places for children attending Day Camps
  • ​28 Days Holiday plus Bank Holidays per year for full-time staff
  • ​Staff Pension
  • ​Free parking
  • ​Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
  • ​Health Insurance for those staff working over 16 hours per week
  • ​Charity Worker's Discount at certain high street stores
  • ​Training budget
  • ​Monthly raffle
  • ​Mental Health Support
  • ​Access to Occupational Health Assessment
  • ​Discount at our Wedding Venue, Barley Wood

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General Overview:

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To assist with the management team on shift, ensuring great customer service and providing a high standard of  motivation and role model for our team of apprentice staff.

Duties and responsibilities:

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  • Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
  • Support managers and team ensuring excellent customer service at all times.
  • Provide a high standard of motivation and be a superb role model for our team of apprentices.
  • Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
  • Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
  • Multi-task as hotel operator and carry out concierge duties.
  • Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
  • Ability to multi-task and remain detail-oriented at all times.

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Skills & Experience:

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  • Confident individual who is committed about providing opportunity to vulnerable young people.
  • Team player and also able to work on own initiative.
  • Self-motivated and flexible.
  • Ability to provide emotional and social support whilst promoting learning and respect.
  • Willingness to accept leadership and mentoring from management.
  • Excellent communication skills both written and verbal.
  • Excellent attendance and punctuality record.
  • Commitment to providing a high standard of customer care.
  • Ideally some hospitality or customer facing back ground, or willingness to undergo training.
  • Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
  • Flexible attitude and willing to adapt to new pressures.
  • I.T and social media skills would be a distinct advantage.

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Education/Qualifications:

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  • Relevant Level 2 qualification or relevant proven experience.
  • Excellent standard of written and verbal English.
  • Personal licence or willingness to undergo training.​

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