IT Asset Management Assurance

Manchester - Three New Bailey, New Bailey Street, Salford, Manchester M3 5FS, Telford, Worthing

Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive in a collaborative environment and are great at building and maintaining positive relationships?

If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the most digitally advanced tax authorities in the world.

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver solutions for a broad range of technical and operational issues.

The role is part of our Service Analytics a subfunction of Enterprise Service Lifecycle Management (ESLM). ESLM is your go-to team for ensuring seamless, efficient, and data-driven IT Service Management. We bring together Assurance, Pre-Live, and Service Analytics functions, to deliver reliable, innovative, and optimised services.

Some key outcomes we expect to achieve are: Enhanced Service Reliability, Resilience, Performance and a better experience for our customers and stakeholders.

Job Description
As IT Asset Management Assurance, you will play a critical role in ensuring HMRC's IT assets are managed effectively, securely, and in alignment with organisational needs. You will support the IT Asset Management (ITAM) Practice in delivering an ITIL4-aligned strategy, enabling HMRC to optimise IT investments, reduce risk and improve compliance. You will work across a federated model, engaging with stakeholders, suppliers and service owners to assure asset lifecycle processes and drive continual improvement.

As IT Asset Management Assurance, you will play a critical role in ensuring HMRC's IT assets are managed effectively, securely, and in alignment with organisational needs. You will support the IT Asset Management (ITAM) Practice in delivering an ITIL4-aligned strategy, enabling HMRC to optimise IT investments, reduce risk and improve compliance. You will work across a federated model, engaging with stakeholders, suppliers and service owners to assure asset lifecycle processes and drive continual improvement.

Person specification

Responsibilities

• Oversee IT asset lifecycle processes, ensuring alignment with HMRC's evolving IT needs.
• Support the Practice Manager and Owner in delivering strategic ITAM objectives.
• Assure compliance with software licensing, contracts, regulations and internal policies.
• Lead stakeholder engagement across the ITAM Practice, service communities and suppliers.
• Collaborate with third-party vendors and service providers to ensure effective asset management.
• Drive continual improvement and maturity of ITAM practices.
• Monitor and report on asset data quality, utilisation and compliance.
• Act as an escalation point for ITAM-related issues and risks.
• Govern ITAM processes in line with ITILv4 and CDIO value streams.
• Provide clear, actionable reporting and insights to support decision-making.
• Responding to adhoc requests for information and reporting.
• Co-ordinate day-to-day with cross-functional teams to manage benefit realisation of IT Asset Management review processes.

Technical Skills

• IT Asset Lifecycle Management.
• ITILv4 Framework Application.
• Data Assurance and Compliance.
• Stakeholder Engagement.

Essential Criteria

• Demonstrable experience in IT Asset Management & IT Asset Management assurance across software and hardware within a large, complex organization.
• Strong understanding of ITILv4 and its application to asset lifecycle management.
• Proven ability to manage stakeholder relationships; engage, communicate, influence, problem solve and lead decision making across organisational boundaries.
• Experience of implementing and assuring collection and management of relevant data / information to drive compliance and support ITAM maturity activities.
• Ability to interpret and communicate technical information to non-technical audiences.
• Experience working with suppliers and managing vendor relationships.

Desirable Criteria

• ITILv4 Foundation or Practitioner certification.
• Experience in a federated or multi-disciplinary IT environment.
• Regularly communicate across IT asset owners and the IT Asset Management Practice Community.
• Familiarity with performance metrics, OKRs, and benefits realisation frameworks.

Transitional Sites
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations.

These Sites Include

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace
• Seeing the Big Picture
• Leadership

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How To Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.
• A 750-word Personal Statement. Your Personal Statement (max 750 words) should demonstrate your experience and suitability for this role, referring to the responsibilities and Essential Criteria, as outlined within the Person Specification part of the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview
During the panel interview, you will be assessed on Behaviour-based questions, to explore what you are capable of. You will also be assessed on Technical Skill based questions.

Interviews will take place virtually, via video link.

Sift and interview dates to be confirmed.

Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – 'Please re-open my application –
[insert vacancy ref]
& vacancy closing date
[insert date].
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments
We Want To Make Sure No One Is Put At a Disadvantage During Our Recruitment Process. To Assist You With This, We Will Reduce Or Remove Any Barriers Where Possible And Provide Additional Support Where Appropriate. If You Need a Change To Be Made So That You Can Make Your Application, You Should

• Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Clare Francis
• Email :
• Telephone :

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via

Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.