German Speaking Customer Service Agent

7 days ago

Northampton, Northamptonshire, United Kingdom ACS Staffing Solutions Full time £27,000 - £28,000 per year

Job Description

German Speaking Customer Service Agent

Hours - Full-time, Monday-Friday, 08:00-17:00

Salary - £27,000 - £28,000 per annum

About the company -
You will join a dynamic, international environment with over 120 results-oriented colleagues. They are a leading player in the workwear, promotional clothing, and safety equipment industry in Europe. They aim for continued growth and seek to become Northern Europe's top distributor in their field. With offices in the UK, Denmark, Sweden, Spain, France, the Netherlands, and Germany, they are at the forefront of industry trends, delivering high-quality products to some of the largest companies in the country.

About the role -
The client are looking for a highly motivated individual to join their team as a Customer Service Agent. In this full-time role, you will provide exceptional customer service and administrative support, working in a fast-paced, challenging environment. This is an exciting opportunity to gain valuable experience in customer service and contribute to the growth of a major player in the industry.

Key Responsibilities:

  • Respond to incoming customer inquiries via phone, email, live chat, and social media channels using the online system.
  • Assist customers with order placement, tracking, returns, and product-related questions through their Webshop platform.
  • Manage and update customer accounts in the database, ensuring all information (including prices and account changes) is accurate and up-to-date.
  • Communicate with customers about their orders, managing any issues related to items, delivery times, or unexpected challenges.
  • Collaborate with sales, purchasing, and warehouse teams to resolve customer issues and enhance the customer experience.
  • Identify and escalate issues that require additional attention or support from senior staff or other departments.
  • Resolve customer complaints in a professional and efficient manner, ensuring customer satisfaction and fostering long-term loyalty.
  • Follow up with customers to ensure all concerns are addressed and that they are fully satisfied with the resolution.
  • Stay informed about product knowledge and industry trends to provide accurate and relevant information to customers.

Requirements:

  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
  • Previous experience in a customer service role is preferred, though not required.
  • Ability to work collaboratively within a team and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical abilities, with attention to detail.
  • A positive, customer-focused attitude and a passion for delivering excellent service.

Why this client?
Joining this client means becoming part of a forward-thinking, collaborative team. They are committed to your professional development and offer opportunities to grow within a dynamic company. As part of a rapidly expanding international organisation, you will play a key role in shaping the future of customer service and support.

We look forward to hearing from you

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