Customer Service Advisor

10 hours ago

Northampton, Northamptonshire, United Kingdom Sage Homes Full time

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

About the role:

As a Customer Service Advisor at Sage Homes, you will be delivering a 5-star, customer-focused service to customers by working collaboratively with colleagues across a number of business areas to ensure customer issues are dealt with. Working as part of a team, you will be the first point of contact for Sage Homes' customers through various communication channels including phone, email and other digital formats.

This is a permanent opportunity with a working pattern of Monday - Friday, from our Northampton office.

Duties include:

  • Offering helpful, accurate and professional advice to customers and taking ownership of queries to prevent escalation
  • Welcoming new customers to their homes and ensuring any reasonable issues are resolved so that the level of customer satisfaction is maintained and improved
  • Where specialist assistance is required, fielding the query to the correct team member or department, offering comprehensive information before handing over
  • Making a valuable contribution to the team by reviewing and continuously improving Sage's customer service approach and processes, to ensure that issues are being identified and resolved effectively

About you

  • Experience within a customer service role in a call centre environment
  • Experience in a similar role for a Registered Provider, Housing Association or in the property sector is useful but not essential, as we are looking for people who are passionate about customer service
  • Great communication skills both verbal and written, demonstrating a natural desire to find solutions, professionalism and empathy to ensure customers feel valued
  • Proven ability to use Microsoft Office, Teams and CRM systems (Microsoft Dynamics)
  • Ability to act efficiently and proactively within defined decision-making processes

Benefits:

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

  • 25 days holiday, and an additional day for every year's service (up to five years)
  • Annual discretionary bonus scheme
  • A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
  • Study support package, helping you achieve your personal and professional development ambitions
  • Workplace Pension - matching personal contributions up to 5%

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