Housing Officer

4 days ago

London, Greater London, United Kingdom AM Consultants London Ltd Full time

Job Summary

We are seeking a dedicated and organised Housing Officer to join our team. The successful candidate will be responsible for managing housing related administrative tasks, assisting tenants, and ensuring smooth communication between residents and management. This role offers an excellent opportunity for individuals with strong administrative skills and a passion for providing exceptional service within the housing sector. The Housing Officer will utilise their experience with care support systems, office procedures, and data entry to support the organisation's housing operations effectively.

Duties

  • Manage tenant records and update information accurately using care support software.
  • Handle incoming calls with professional phone etiquette, addressing tenant queries and providing information as needed.
  • Assist prospective tenants through the application process, including data entry and document verification.
  • Conduct regular inspections of houses and record findings systematically.
  • Support the residents living at the property.
  • Promote our services or upgrades to tenants, employing upselling techniques where appropriate.
  • Organise and maintain filing systems, ensuring all documentation is current and accessible.
  • Collaborate with maintenance teams to coordinate repairs and service requests efficiently.
  • Prepare reports on occupants, also keep a record of incidents that take place.

Requirements

  • Proven experience with property management.
  • Previous office experience with strong organisational skills.
  • Proficiency in data entry and maintaining accurate records.
  • Must have knowledge of the UK lettings process and documents compliance.
  • Administrative experience in a customer facing environment is highly desirable.
  • Excellent phone etiquette with the ability to communicate clearly and professionally.
  • Ability to upsell additional services or upgrades in a courteous manner.
  • Strong organisational skills with attention to detail and accuracy.
  • Ability to work independently as well as part of a team in a fast paced environment.
  • A proactive attitude with excellent problem solving abilities. This role offers an engaging environment where organisational skills and customer service excellence are valued highly, providing an opportunity to make a meaningful contribution within the housing sector.

Job Type: Full-time

Pay: £24,420.00-£42,318.14 per year

Work Location: In person

  • Housing Officer

    3 days ago

    London, Greater London, United Kingdom Aster Group UK Full time

    Housing Officer - 12 month fixed term contractSalary:£34,179 per annumLocation:Greater LondonHours:37 hours per weekClosing date:30 November 2025The VacancyAre you an experienced Housing Officer looking for a new role? If so, please keep reading.As a Housing Officer you'll be working across Greater London on a dispersed patch of agency managed and covering...

  • Housing Support Team Leader

    3 days ago

    London, Greater London, United Kingdom OYH Housing limited Full time

    Job SummaryThe Housing Support Team Leader is responsible for the day-to-day management, supervision, and quality assurance of Housing Support Officers (HSOs). The role ensures that support is planned, delivered, evidenced, and compliant, and that tenants receive meaningful, outcome‑focused support.Key Responsibilities· Line manage and supervise Housing...

  • Housing Officer

    6 days ago

    London, Greater London, United Kingdom Notting Hill Genesis Full time

    Job IntroductionWhat You'll DoAs a not-for-profit housing organisation providing more affordable homes for Londoners, we're on a mission to work better together for our residents and make London home for those who live in our capital, whatever their personal circumstances.We're looking now for people with previous experience of customer service to join our...

  • Building Safety Officer

    2 weeks ago

    London, Greater London, United Kingdom Newlon Housing Trust Full time

    Job DetailsNewlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.We have an opportunity for an experienced individual to support the Building Safety Manager in developing building safety cases and reports and ensuring that all of Newlon's identified high risk...

  • Neighbourhood Housing Officer

    6 hours ago

    London, Greater London, United Kingdom Lambeth New Career Site Full time

    Neighbourhood Housing OfficerSO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW.About Us:Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are...

  • Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full time £25,000 - £35,000 per year

    Be the first point of support for our residents, making sure homes are safe, communities are strong and services are delivered with care.Working as a Housing Officer in the Lancaster West Neighbourhood Team is rewarding. You'll be right at the frontline, delivering customer-focused housing management for tenants and leaseholders. This role is about much more...

  • Neighbourhood Housing Officer

    4 days ago

    London, Greater London, United Kingdom Lambeth Council Full time

    Neighbourhood Housing OfficerSO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW.About Us:Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are...

  • Housing Officer

    1 week ago

    London, Greater London, United Kingdom Serco Full time

    Location: DudleySalary: £28,000Contract: PermanentHours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they...

  • Housing Solutions Officer

    2 days ago

    London, Greater London, United Kingdom Ealing Council Full time

    Housing Solutions Officer – Asylum Supportby Althea Davis-OyebadeNovember 27, 2025We are seeking a Housing Solutions Officer to provide specialist advice and support to asylum seekers and refugees residing in Ealing's asylum accommodation. The role involves delivering housing options advice, supporting access to welfare benefits, and working with partner...

  • Housing Registration Officer

    9 hours ago

    London, Greater London, United Kingdom Thurrock Council Full time

    DescriptionJob Title: Housing Registrations OfficerSalary: £29,253– £32,736 per annumGrade: C Contract Type: Fixed Term/Internal Secondment - 10 months maternity cover Working Hours: 37 hours per week  We are seeking a dedicated Housing Registrations Officer to join our Allocations Team.  In this role, you will be responsible for assessing...