Client Success Specialist

Location
Scotland

Job Details
THE BUSINESS
AAB is a tech-enabled business critical services group providing audit and accounting, tax, payroll and HR, outsourcing and advisory solutions globally. We help our clients manage the critical elements of their business – its people and its finances – by providing resources and technology that ensure things run smoothly no matter what hurdles they encounter.

THE TEAM
At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.

Does AAB sound like a good fit for you? We currently have an opening for a Client Success Specialist to join our Payroll team.

THE ROLE
Client Success Specialist – (Aberdeen, Glasgow, Stirling or Leeds)
Purpose Of The Role/key Responsibilities

• Act as a primary point of contact for UK payroll clients, ensuring high levels of satisfaction and engagement.
• Review, validation and management of payroll data between all stakeholders (clients, offshore & onshore teams) ensuring timely and accurate payroll runs.
• Address and resolve all client queries or complaints in a timely manner
• Build and maintain strong relationships with clients by understanding their payroll needs and offering tailored solutions
• Identify main points to discuss with colleagues and clients, and offer practical solutions
• Host or attend client meetings on a monthly/quarterly basis to develop and strengthen client relations and gain exposure to client interactions
• Track key client success metrics such as accuracy, timeliness, and client feedback
• Identify process improvements and recommend best practices to enhance payroll efficiencies
• Undertake a key role in each assignment, expand knowledge, with responsibility for work processes from planning, performing work through to completion, with limited guidance
• Demonstrate the ability to take instruction and deliver specific pieces of work to colleagues for quality review
• Apply financial discipline regarding costs and deliver operational efficiency regarding time
• Demonstrate knowledge and understanding of the services offered by your department and the wider firm, and identify areas where the firm could assist clients
• Understand professional ethics and the firm's methods and standards of work and the impact on our role as trusted business advisors
• Contribute to our marketing campaigns, including social media
• If applicable, undertake professional training and/or work towards a professional qualification, achieving first time passes in any tests or exams
• Maintain regular communication and build strong working relationships with the offshore payroll processing teams to ensure timely and accurate processing of payroll
• Address any issues or discrepancies in payroll data, providing clarification and support where possible, or escalating to the appropriate onshore management when necessary

Experience And Skill Set Required For The Role

• Strong understanding of UK Payroll Legislation and Pension Schemes
• Experience of working to tight deadlines
• Experience of handling a client portfolio with strong client engagement
• Excellent verbal and written communication skills with client-centric approach
• Ability to troubleshoot payroll escalations and provide clear and effective solutions
• Experience working in a payroll bureau

At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates.

AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Salary
Competitive