Colleague Insight Manager

You will be responsible for

In this role you will use your expertise in delivering strategic insight transformation and best-in-class business partnering to deliver a wholescale change to the way we listen to our 340,000 colleagues across the Group. We have an exciting moment ahead of us to leave a legacy and you will be at the heart of it.

The role will lead the transition, from operational design to BAU. You will co-create the most appropriate Colleague listening mechanisms for Tesco and phase their implementation, working alongside the People team, Technology, Business Support and all Tesco Group markets. New colleague listening will proactively identify opportunities to grow & help set the direction of our People priorities ensuring colleagues come first and become our biggest advocates.

Specifically, this role is accountable for:

• Driving the transformation of the new Group colleague listening strategy including formulating and agreeing operational design principles to land the change.
• Working directly with the Head of Insight, business leaders, project teams spanning People, Technology, Channels & Business Support as well as all Group markets to obtain buy-in and achieve implementation of the new colleague listening vision and strategy.
• Building extremely strong relationships with stakeholders, knowing their motivations, measures of success, processes and decision points.
• Embedding new listening mechanisms into the Group Insight team and with your Colleague Insight peers to evolve our service model for Colleague listening and insight delivery.
• Managing new Colleague listening strategy to budget.
• Organising resources to deliver changes to our ways of working, lined up to the new service model.
• Working in partnership with peers in Colleague insight to triangulate Colleague data, Customer data and business outcomes.
• Telling clear, succinct and impactful stories and facilitating stakeholders to understand the meaning behind every piece of work before decisions are taken.
• Demonstrating and advocating learning and best practice across our Group Insight team in areas of insight generation, storytelling, democratising insight and stakeholder management.
• Representing the insight brand throughout the organisation, building its presence and value and the importance of being colleague-led to deliver the strategy.
• Looking beyond tried and tested insight methods to develop and leverage new approaches or uses of colleague data. Knowing your domain across the market and often looking beyond my home market for inspiration.
• Supporting an approach that aligns our Colleague insight and teams in other Tesco markets - ROI, Hungary, Czechia, Slovakia, India, IMS, Tesco Mobile, Booker and One Stop.

You will need

• 5+ years' experience in an equivalent Insight or People/HR based employee experience or engagement role, delivering transformation / change
• Experience in Strategy based roles in a fast moving, customer-facing industry
• Working with agencies and external functions.
• Consulting skill set and collaborative mindset
• Strategic transformation
• Numerate and analytical
• Creative and structured problem solver
• Self-starter, proactive and curious, happy to deliver as an SME or as part of a team
• Excellent data interpretation and storytelling skills.

Whats in it for you?

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more

• Annual bonus scheme of up to 20% of base salary

• Holiday starting at 25 days plus a personal day (plus Bank holidays)

• Private medical insurance

• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave

• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application,
click here
for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.