Job Quality Assurance Consultant

Who we are

Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK's job market, we had a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

The job at a glance

Join our team and you'll be responsible for providing bespoke advice and technical tailored solutions to support our customers achieve real results through quality job listings. Working in the
customer service
department, you will post jobs on any one of our job boards, as requested by our recruiters. You will adhere to a robust set of quality guidelines whilst inputting and editing data on our sites. Secondly, your focus will be to provide expert advice based on analytical and market evidence to internal and external stakeholders.

Your responsibilities:

• Posting listings to our site adhering to best practice guidelines to help customers achieve results.
• Provide stakeholders with optimisation guidance at point of posting around key advert areas, such as Job tile, postcode, salary information, benefits etc.
• Support clients and internal stakeholders to ensure they receive the best response rates from our listing offerings.
• Proactively provide statistical based analysis regarding performance of customers' listings. Using back office/SQL reporting, to feed into support Customer Service, Customer Success, Sales etc.
• Create personalised/ tailored optimisation advice using internal systems, market benchmarks and knowledge. For example but not limited to, using AMP, 0 apps report, Gender Decoder, Salary Checker, back office reporting.

Your skills and qualifications

• Strong customer service/administration experience (ideally in the recruitment industry).
• Consultative and proactive approach.
• Analytical, having the ability to read data sets.
• Keen eye for detail, as large parts of the role involve data entry.
• Forward thinking, with a solution focused mindset.

Your benefits

We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Silver Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)